ServiceEdge

ServiceEdge is one-stop technical support program that covers multiple vendors’ products such as (ACDs, IVRs, PBXs, call recording) aiming to help customers with any technical challenges over the life time of their contact centers.
 
The smooth running of your contact center is critical to your business. Technology glitches and inadequate responses may result in loss of revenue and tarnished reputations. Our ServiceEdge team of experienced engineers go the extra distance to fulfill customers’ operational requirements. With our technical knowledge and support in the background, customers can focus on their own business goals and challenges

IST offers a support structure that not only responds rapidly to unexpected breakdowns but provides extensive knowledge and support. No matter what level of service you require, IST has the appropriate package for you.

PROGRAMS
ServiceEdge Pearl
A Pay-As-You-Go suitable for clients who require assistance on an irregular basis.

ServiceEdge Ruby
Clients whose operational requirements occur during a 5 day business week and hours.

ServiceEdge Emerald
A 24x7 service for clients who require round the clock support.

ServiceEdge Diamond
Skilled engineers are provided on site to compliment your existing staff and provide specific expertise.

MANAGEMENT FUNCTIONS