Services

Quality Monitoring Services

Objectively evaluate agent behaviors, provide timely feedback and boost service quality

IST's VPI Professional Service Division has deployed VPI in over 60 customers many of which are considered industry leaders in the region.

IST professional services team has extensive experience in voice recording, and quality monitoring deployment. Unlike other companies, IST has established an separate practice focused on deploying voice recording, and quality monitoring solutions. Such focus was justifiable given a constant increase in the number of deployments, plus the detailed customer requirements that needed a thorough business understanding.

Our Teams is focused on deploying two the most renowned vendors in the voice recording field, Voice Print International (VPI) and Etalk. With both solutions IST offers to its customers

100% compliance voice recording
Screen Recording
Agent Evaluation and Quality Monitoring
Screen Analytics Voice Analytics

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Barclays Egypt

Within Egypt : 16222

What are our clients saying?

IST makes it really easy to do business with them. I ask once, they deliver, no hassles

Rodwin Palm - Call Center Manager / International Bank of Qatar

Matching project's timeline, with professional solving risks within the project. This is IST. They are very flexible to meet your customized requirements

Ibrahim Albloushi - Head of IT / Sharjah Contact Center