The Cisco Outbound Option complements the powerful inbound call handling capabilities of the Cisco Contact Center portfolio with a robust outbound call management solution. The Cisco Outbound Option is simply an additional server or servers depending on the number of ports to the Cisco inbound architecture. IST has deployed one of the largest Cisco outbound solution in one of the top carriers with over 960 Outbound Channels. Examples of outbounds implementations that IST has deployed are for Bill Reminders & Collection, Credit Card Sales, Reservation Reminders, and many more.

Some of the key features the Cisco Outbound Support are:

• Blended Mode - Allowing agents to handle both inbound and Outbound Calls offering a way to optimize contact center resources.
• Dialing Modes - Supporting the three common dialing modes as predictive, preview and power dialing
• Campaign Management - Allowing you to configure your campaign parameters, upload targeted audience dialing lists.
• Personal Call Back - Allowing the agent to enter a call back request for a specific customer
• Advance Detection - Modems, Faxes, and Answering machines can all be detected. Special modes of the dialer allows for leaving a message on an answering machine.
• Transfer to IVR - Allowing automated campaigns where the messages are to be delivered by the IVR to the customer. This is has been typically used in bill or credit card collection cases.
• Do Not Call List - Supporting a list where the outbound solution is not to call eliminating nuisance calls
• Consolidated Reporting - Reporting on outbound campaign results are consolidated with the inbound reports in one reporting engine.

For more information click on Cisco Outbound Solution