Cisco Unified Contact Center’s delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure. Cisco Unified Contact Center Solutions are offered in three flavours:
- Unified Contact center Express (UCCX) - Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available.
- Unified Contact Center Enterprise (UCCE) - Designed for Enterprises, offering a rich set of ACD, CTI, and IVR Features, scaling up to 1000's of agents seats and IVR Ports.
- Unified Contact Center Hosted (UCCH) - Designed for service providers hosting the contact center infrastructure software, which is shared by multiple business customers.
