Enhance and personalize customer experience while navigating through your IVR by offering a life-life dynamic Text to Speech (TTS).
iCoach is a power contact center management tool that enables supervisors to effectively monitor their staff's daily activities. With iCoach you have accurate metrics that ensure your customer's expectations are met consistently.
ServiceEdge is IST's answer to your contact center support needs.
ServiceEdge Incident Management provides a logging and resolution facility for discovered incidents in a contact center environment..
A single screen for agents to have complete access to multiple functions saving frustration, time and resources.
iVision takes the gigabytes of raw data that your Automated Call Distributor (ACD) or Interactive Voice Response (IVR) technology generates and transforms it into clear, actionable information that describes your contact center performance to executives.
Working with recognized international standards for capacity calculations, ServiceEdge Capacity Management monitors and analyzes changes in contact center resource utilization..
ServiceEdge Change Management ensures that standardized methods and procedures, including required management approvals, are used for efficient and cost effective handling of all change requests..
ServiceEdge Availability Management ensures your contact center systems and applications perform at agreed levels over a defined period of time. This is achieved by proactive monitoring tools constantly assessing your contact center in real-time to ensu.
Designed specifically for financial institutions, the iAgent Banking Module empowers agents to efficiently manage customer service needs..
The iAgent Ticketing Module Version 2.0, is an add-on to iAgent, which provides a single and centralized sys- tem to manage all of an organizations ticketing activities.
The iAgent Verification module transforms the whole concept of caller authentication, using voice biometrics for authentication.
The iAgent Knowledgebase Module puts key information at the fingertips of the agents. The result: agents help customers more quickly..
The The iAgent Workflow module eliminates the learning curve for agents and supervisors that follow any workflow process, including cross selling..
The Avaya iAgent CTI Connector seeming-less integrates the iAgent Unified Desktop with Avaya Aura AES, seamlessly serving the Avaya Aura functionality up to the agent..
iAgent’s Cisco CTI Adaptor seamlessly integrates these three functions with Cisco’s Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX)..
The latest innovation from IST is MyVox, a telephony solution, which integrates Cisco IP Phones with the desktop. As a next generation solution MyVox streamlines communication processes by empowering users with several methods and channels to reach thei.
a detailed IST's Corporate profile, explaining IST's Vision, Mission and how is IST an innovator within the contact center market.
IST’s ctouch Mobile Banking Application offers convenient, innovative, anywhere, anytime banking using the mobile browser on your customers’ iPhones.
The latest release, iVision 3, is even more powerful than its predecessors, with the ability for users to set the module frame sizes, leading to an even smoother user experience. additionaly videos, RSS & pictures can now be added within the module frame .
