Services

Contact Center Deployment

Our customer base handles over 1.5 billion calls per year

Our professional Services team have deployed over 100 Cisco Contact Center projects, many of which are for leading Telecoms, Banks, and Enterprises with thousands of agent seats and IVR ports.

We pride our selves by our ability to deliver upon complex challenges wether it is the nature of system integration, scalability, or rich set of business requirements. Each deployment follows a project plan that has been developed based on years of industry best practices.

IST Professional Services Team has extensive experience in deploying the following Cisco Contact Center technologies:

Unified Contact Center Express (UCCX)
Unified Contact Center Enterprise (UCCE)
Unified Contact Center Hosted (UCCH)
Cisco Outbound Dialer
Email Interaction Manager (EIM)
Web Interaction Manager (WIM)
Cisco Voice Portal (CVP)
Cisco IP IVR
Unified Communication Manager (UCM)

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Within UAE : 04 42 DUNIA
International : +97144238642

What are our clients saying?

IST makes it really easy to do business with them. I ask once, they deliver, no hassles

Rodwin Palm - Call Center Manager / International Bank of Qatar

Matching project's timeline, with professional solving risks within the project. This is IST. They are very flexible to meet your customized requirements

Ibrahim Albloushi - Head of IT / Sharjah Contact Center