In some cases customers have special requirements for additional reporting capabilities. When custom reports are required, IST's professional services team can optionally develop these additional reports to suit any user group. Our team has an extensive understanding of system logic and the database details together a good industry understanding to help meet your requirements. These reports are in addition to a rich set of standard reports that are available 'out of the box' by Cisco Unified Contact Center Solutions.

Customized report examples:

• Business or application/service owners reports.
• Customized look and feel of existing business reports.
• Consolidating requested key performance indicators in one report.
• Custom changes to the the reporting equations to match specific standards followed by your organization .