Each of our chosen strategic partners has been selected after careful and protracted assessment and real-time deployment of their products/applications. Through continual integration and implementation experience we have gained in-depth knowledge of the following companies for the benefit of our customers.

Cisco – Advanced Technology Partner since 2004

We choose the award-winning, market leading Cisco platform to deliver our contact center solutions as it provides the maximum flexibility and operational performance our clients demand. Cisco is a pioneer in contact center development with a leading market share, strong vision, and future proofed product direction. IST customers enjoy all the benefits of the smooth integration of a leading product from a world-class reputable vendor.

Agnitio KIVOX

Agnitio and IST have partnered together to deliver voice biometrics to customers since 2004. Their KIVOX speaker verification solution is based on the company’s free-speech core, meaning the engine is text, channel, and language independent. With KIVOX, IST’s clients benefit from the most advanced voice biometric solutions for remote authentication which leads to faster verification for greater customer satisfaction.

Loquendo

Loquendo provides award-winning voice technologies in the areas of speech recognition, speech synthesis, speaker verification, and identification. Loquendo applications can be freely used with all market leading IVR platforms and voice portals. IST integrates their ASR/TTS applications into our contact center solutions to provide clients with state-of-the-art speech technologies.

TeleOpti

IST is one of TeleOpti’s major partners in the Middle East region. TeleOpti produce an award winning workforce management solution that helps organizations manage, involve, and improve contact center teams with forecasting, agent management, automatic scheduling, and reporting components. The increased visibility these tools give allows IST customers to better understand their workforce’s movements leading to cost savings, greater employee involvement, less sick leave, and lower staff turnover.

UniVox Solutions

UniVox Solutions provides innovative unified communication and contact center applications with its iSuite product range. iAgent, iCoach, and iVision enhance the operational efficiency of a contact center through their intuitive web browser access showing in-depth metrics and data. In addition, UniVox Solutions also provides iLive, a specialist ASR and TTS application. IST’s clients take advantage of these tools to enhance their customers’ contact center experience, increase revenue, and reduce operational cost.

VPI

IST has a strategic and successful partnership with VPI, the leading innovator and provider of integrated interaction recording solutions. We integrate their voice recording, quality management, screen recording and screen analytics components into our contact center solutions. These tools provide our clients with invaluable data about their contact center interactions for future technology enhancements and customer service planning.