iVision takes the gigabytes of raw data that your Automated Call Distributor (ACD) or Interactive Voice Response (IVR) technology generates and transforms it into clear, actionable information that describes your contact center performance to executives, contact center managers, supervisors and agents.

How Does iVision Work ?

Powerful visual charts, gauges and grids illustrate your real time contact center metrics in a unique presentation. The main display is divided into multiple panels and is configurable based on your display screen size. Typically, six panels appear, but more can be displayed as well. Each panel can have multiple modules, such as pie chart, graph, meter or bar chart.

iVision Intelligent Screens

To guard against wear and tear and to ensure years of 24 /7 operation, iVision Intelligent Screens have been designed to operate with no moving parts and with no cooling requirements.

iVision Benefitts

• Enhance Customer's Experience of your service by identifying issuessuch as long queue times or high abandon rates—as they occur. Studies have shown that customers' experience is directly related to loyalty, and loyalty has a real impact on your business’ bottom line.
• Improve Operational Efficiency by empowering individuals, teams and management with visible Key Performance Indicators (KPI), real time messaging, thresholds, set targets and alerts.
• Increase Staff Motivation and retention by setting meaningful targets and tracking their performance. You can offer agents and supervisors incentives for meeting and exceeding their productivity targets and metrics.
• Optimize Workforce with real time operational information broadcast to everyone, creating transparent communication for an effective work environment. Reduce IT Resources as information is accessible through browsers, thus eliminating any requirement for custom desktop software installation.