One of the key best practice in call handling in a contact center is to empower your agent with a CTI desktop application that offers appropriate customer information while seamlessly integrated with the contact center, allowing agents to quickly reply to customer requests through having quick access to all the call center call and CTI control buttons.

Our Professional Service team can work with you to deploy the standard Cisco CTI Agent Desktop, or customize it through adding additional fields to be integrated with your corporate back office systems. Enhanced unified agent desktops such as iAgent offering an efficient and easy to use agent interface is another area of our core experiences.