Services

Professional services are the key to implementing your contact center

Our professional Services team have deployed over 100 Cisco Contact Center projects, many of which are for leading Telecoms, Banks, and Enterprises with thousands of agent seats and IVR ports.

It's not just about a lot of very high-tech, very innovative products. It's also about planning for the right services upfront and having the solution delivered on time, meeting customers' requirements, and meeting the ultimate business needs.

Professional services are the key to implementing your contact center. IST has the skills required to assist in any area of professional services including: existing contact center enhancements, requirements analysis, solution design, application development, training, installation, and rollout.

We understand the importance of delivering projects on time and to budget. Our experience of working with clients in time-critical industries such as banking, telecommunications, and air travel (all of which demand high reliability and 99.99+% uptime) means we know that even the slightest delay could seriously impact your company reputation and revenue stream.

Our team of qualified developers and engineers has extensive experience of integrating multi-vendor solutions ensuring you receive a future-proofed, robust contact center tailor-made to meet your requirements for today and tomorrow.

IST offers the following professional services:

CTI Development

A single screen for agents to have complete access to multiple functions saving frustration, time and resources, while ensuring quick response times to your customers...

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Cisco Deployment

Our professional Services team have deployed over 100 Cisco Contact Center projects, many of which are for leading Telecoms, Banks, and Enterprises with thousands of agent seats and IVR ports. ..

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Call Flow Dev

The adoption of IVR self-service technology can be tricky. Customer's distaste for self-service technologies is a result of poorly implemented call center IVR strategies that lead to customer frustration...

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Backend Integ

Driving revenue through delivering a rich set of services to your customer by integrating with your corporate back office systems..

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Report Customization

In some cases customers have special requirements for additional reporting capabilities. When custom reports are required, IST's professional services team can optionally develop these additional reports to suit any user group...

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ServiceEdge

ServiceEdge is one-stop technical support program that covers multiple vendors’ products such as (ACDs, IVRs, PBXs, call recording) aiming to help customers with any technical challenges over the life time of their contact centers...

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