Services - Development

Whether implementing a complete voice-enabled solution based on products from our key partners,
implementing our proven Application Gateway product or you are simply seeking advice on how to improve your current network or telephony system, professional services are key to your success. At IST, our suite of professional services helps to deliver a solution tailored to your specific industry and business needs.

Our Professional Services Teams have the product knowledge, training and skills to assist you through any phase of the project, ranging from discovery, requirements analysis to solution design, application development, integration, installation, rollout, support and training. IST will help design, deploy and support standards-based, scalable solutions, quickly and cost-effectively.

Professional Service Teams provide all the required solution components for:-

•  Call center applications
•  Call flow designs
•  Interactive Voice Response systems
•  QoS and/or MPLS networks
•  VXML and web collaboration applications
•  IVR and Call Center application interfacing
•  Middleware and the back-end core applications

Development

Where integration requires certain services to be developed our teams have a combined span of over 60 years in application development.

Our software developers and professional services teams provide the expertise to assess, plan, design, build, test and implement interface applications and voice solutions that can be fully integrated into existing IT and telephony systems. At IST we are committed to a multi-vendor, multi-platform, open systems environment, and we utilize proven tools, business processes and methodologies to facilitate knowledge transfer, in-house maintenance, and most important, superior customer service. We believe so strongly in providing quality application development experience - every time, that we have documented our methodology for application delivery.

We will provide you with custom application development services that enable voice access to multiple data sources, including the Web, by seamlessly integrating voice response systems with your existing IT and Web infrastructure. Our interface applications allow customers and employees to access information and services they need, all by themselves - at a lower cost for you.

To provide an enterprise level solution, our development team will focus on integration development for CRM, Workflow Management, CTI and back-end systems gateway functions.

Key development expertise:

•  IBM WebSphere MQ (formerly MQ Series) to provides integration of key resources and applications located on different systems
•  Java J2EE/J2SE/J2ME and Web services
•  Oracle Application Server 9iAS and 10g AS
•  Rational Rose
•  Oracle Data base 9i and 10g

We specialize in innovative customer and employee self-service solutions that will help you improve profitability by increasing efficiency and lowering costs through automation.