Services - Integration

Our business in IST Networks is to bring market leading voice and data technology products, professional
services together with our customers existing applications, networks and requirements into a whole part of our customer's business.
What we mean by integration in our business is providing customized design and implementation services to ensure that the world leading technology we provide fits with your specific needs. Integrating technology solutions efficiently with existing systems provides a rapid return on investment? And this is where our insight and knowledge comes to the fore. The open standards based products that IST Networks provides enable us to accomplish this effectively and in a timely manner.

Financial Institution, Kingdom of Saudi Arabia
Our customer has a large install base of back of house financial systems that ran the banks processes and customer's confidential data. These systems are in the middle of their life cycle, so when it came to the decision to implement a modern VoIP Call Center to streamline the banks operations and provide excellent customer service, IST Networks worked with the market leading vendor and the bank to implement the necessary customization. The services provided where:

• Implemented a customized call flow for the Interactive Voice Response system
• Middleware development for the back end systems