Advance Speech Recognition (ASR) and Text to Speech (TTS) are technology with benefits that have been well proven across the past years. It is not a secret that introducing ASR & TTS into you call center allows you to benefit from both the quick self service approach of an IVR, while making the experience more human like similar to an agent conversation. IST's professional service established a focused practice for speech technologies, among its members are Architects, Developers, Dialog Consultants, Voice Artists, and Linguists.

The Speech Technologies Practices offers:

• Dialog Design -  Working with your business stake holders to design a IVR Dialog. Note that is much different then designing a traditional IVR dial tone call flow.
• Speech Deployment - Deploying the speech technologies seeminglessly integrated with your deployed IVR.
• Tuning - A critical and ongoing process that is required to constantly increase the success rate of the voice recognitions, or the correct pronounce of the IVR dial text.
• Voice Customization - Your organization might want to have its own custom voice applied to the Text to Speech (TTS) Solution. Our team has developed en efficient process for adding custom voices to the Text to Speech technologies.