VPI (Voice Print International) is the world's premier innovator and provider of integrated call recording and workforce optimization solutions. With multiple award-winning application for call recording and call center analytics solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise.

For more than a decade, VPI have been providing proven call recording an call center workforce optimization technology and superior service to more than 1,200 customers in 50 countries around the world. IST has proudly deployed the majority of the VPI implementations across the Middle East and Africa with over 60 deployments many of which are top banks, telcos and enterprises. Our Professional Service team have built a focused practice handling all VPI deployments and Support.

VPI EMPOWER combines and enhances the benefits of VPI CAPTURE PRO™, VPI QUALITY PRO™ and VPI PERFORMANCE™. Individually, each solution is robust and powerful, but they are exponentially more valuable when integrated