VPI PERFORMANCE™ is proven to rapidly boost contact center performance and operational effectiveness – enabling you to discover, diagnose and manage issues before they have a chance to adversely impact customer satisfaction. VPI PERFORMANCE™ contact center reporting and analytics software collects and consolidates real-time and historical performance information from multiple telephony and business systems, delivering critical key performance indicators (KPIs) in a timely and relevant manner for each user. With a powerful combination of real-time consolidated reporting, root cause performance analytics, and targeted coaching and messaging, VPI PERFORMANCE™ contact center reporting software enables contact centers to drive continuous, proactive improvement – crucial for cost containment and profitability.

Simplify Decision-Making with Actionable, Real-time Consolidated Reporting

VPI PERFORMANCE™ contact center reporting software delivers vital performance information, highlighting areas where adjustments need to be made on an agent, group, queue or site basis.

Make Better Decisions with Powerful Root Cause Performance Analytics

VPI PERFORMANCE™ Web-based reports allow you to conveniently access, analyze and drill through data to quickly identify the root cause of problems or successes and make prompt tactical adjustments based on actual customer responses and employee performance.

Empower Your Employees to Quickly Adjust Behaviors and Correct Performance Gaps with Targeted Desktop Coaching and Notifications

Expedite performance improvements through automated, targeted intervention. Automate your feedback and coaching process and empower your front-line employees and supervisors to be highly effective.

Experience a Rapid, Measurable Return on Your Investment

With timely access to actionable information, you can rapidly improve sales conversion, collections and quality of service while realizing significant savings in areas such as: agent attrition, quality scores, first call resolution, average talk time, idle time, sickness and absence, average hold time, and much more. Resulting enterprise benefits include increased productivity, customer loyalty, and revenue.

Establish a Foundation for Quality Management and Performance Optimization

Recordings of customer interactions contain a vast amount of intelligence about your processes, customer satisfaction, front-line employee performance, revenue opportunities, and chances for improvement of your strategic position in the marketplace.