The Right Place To Implement Essential Automations to Your Contact Centre
Choose the right automation now with IST CX expertise and Automation Anywhere RPA intelligent solutions.
We Know What Matters!
Maintain business continuity, growth, and shift from a provider to a customer partner. With the right RPA automation implemented in your Contact Centre, your organization will be able to streamline the contact center operations. By offloading low-value tasks and quickly surfacing customer data. The right automation tool is key to free agents to handle more calls and focus on resolving other important tasks at hand.
Eliminate The Clutter
- On-time delivery, high-quality delivery of service
- Average hold time, average handle time
To learn more about how your contact center can use RPA to deliver better customer service experiences, fill the form below.
Contact IST – RPA Team
Fitting RPA in the contact center environment
RPA fits in two specific areas of the contact center. As an example, to create better customer experiences, bots can access customer details before agent’s start speaking to customers. After their discussion, the agent can trigger a bot to guide the customer to resolution across multiple systems and applications all in one screen. This reduces the need to access multiple systems manually. Reduces call time, error and potential fraud. The bot will then continue to manage the rest of the call after a resolution is reached.
Benefits of Having Contact Centre Automation System
Attended bots help agents find info to resolve customer problems faster.
Automation frees agents from manual tasks so they can focus on meeting increasing customer demand.
More efficient operations mean your contact center can service more customers when resources are tight.
Business can stay connected with stakeholders and maintain service continuity amid disruption by creating a 24/7 digital workforce.
Use Case
Call Center Processes Improve with Automation Anywhere Interactive Forms.
80% of customer service reps must access multiple applications during a single call. Automation Anywhere RPA and Interactive Forms can help.
Complicated processes increase handle time, which means decreased customer satisfaction and employee productivity. Automation Anywhere Interactive Forms simplifies the customer service experience. Customize the forms based on your needs with drag and drop simplicity, no matter which system you’re using.
