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[WHITEPAPER] UIPath RPA & Botter leading your digital transformation in your front & back office

RPA + BOTTER = Digital Workers Whitepaper

In this whitepaper you will learn how to remove any barriers between the front-end and the back end, by combining UiPATH RPA & Botter to streamline your processes delivering excellence in CX.

Removing any barriers between front-end and back end, combining RPA & Botter optimize the interactions between the organization and its workforce with the key stakeholders.

With your very own digital workers (RPA + Botter), the average employee will become an “exception manager” who focuses on complex activities, whilst repetitive tasks can be carried out by the digital workforce.

The true value of the partnership between digital workers (RPA) and front-end AI (chatbot) is truly magnified when they’re integrated them into the organisation’s communication channels , which greatly increases rule-based processing and allows for the automation of frequently mundane processes.

Using the RPA and chatbot together unlocks endless possibilities for a wide variety of use cases.

In this whitepaper you will learn about the following points:

  • Digitization through Digital workers ( RPA + Botter Chatbot)
  • RPA + Botter Chatbot Features and Capabilities
  • Botter + UiPath Insurance Use Case
  • Botter + UiPath Account Management Use Case
  • Botter + UiPath Password Reset Use case

Combining RPA + Botter Chabot for a CX driven Digitization

Why BOTTER + RPA For your Organization?

Customer Experience has emerged as the key driver of consistent business growth. The following diagram shows that optimizing one-point n CX scores translates into millions of dollars of annual revenue.

The integration of chatbots with the RPA bot really does integrate 100% to your front office with the back office, providing an end-to-end seamless customer experience, completely transparent to the end-user.

Reduced Operational Costs

By automating tasks, charge savings of nearly 30% can be achieved. Software robots also cost less than a full-time employee.

Lower operational risk

By removing human faults such as tiredness or lack of knowledge, RPA reduces the rate of errors so providing a lower level of operational risk.

Easily integratable

One of the biggest advantages of using a virtual workforce, or an RPA bot is that it does not require you to replace your existing systems. Instead, RPA can influence your existing systems, the same way a human employee can.

Improved internal processes

Botter come with various Pre-built API’s to integrate with your CRM platforms and other channels to fully utilize the data and enhance your organization performance

THE FACILITIES

Plug’N’Play office Facilities

an out-of-the-box solution for any sized organisation from small to large
organisations, designed to get up and running in no time, so you can focus on your business.

Bespoke Office Facilities

building on our wealth of knowledge and sector experience, our team of specialists will work with you to tailor-make a bespoke space, designed around your own business needs

Cafeteria

Agents have access to a sizable cafeteria open 24/7, where your employees can grab a coffee, eat a wholesome meal from the wide variety offered, or simply a place to just take a break. 

Multi purpose rooms

offers multiple meeting rooms and back office rooms. The meeting rooms are used for internal and client meets, and the back office rooms could be used for all back office work needed

Connected Location

Maadi, one of Egypt’s most quiet and distinguished districts located in central Cairo, overlooking the Nile river. Access to Maadi’s main roads connecting to the other parts of Cairo and its suburbs. Walking distance proximity to the Metro Station and public transportation, provide easy access for your employee, providing a cost-effective alternative for companies

INFRASTRUCTURE MANAGEMENT

Connectivity

  • is provided from multiple independent Internet Service Providers (ISP). The last mile connectivity for these links is provided via wire-line and wireless modes. All Internet connections are terminated on secure Internet firewalls.

Secured Power Supply

  • IST Business park is powered by redundant power supplies for different energy suppliers. The facility has dual diesel backup generator sets for power. These backup gen-sets can operate continuously without interruption for many days in case of an extended power utility outage. In addition, all power provided to computing and network infrastructure is protected via on-line UPS systems.

HVAC & Lightening management

  • As a multi-disciplined facility management company, our expert engineers are fully qualified to carry out all heating, ventilation and air conditioning (HVAC) services, from design and installation to maintenance and refurbishment.

Datacenter

  • Data center management can be a resource strain for many organisations, IST Business Park specialized team of experts can provide you with cost-effective yet premium service, to ensure that your day to day data center management operations is efficient and effective.

Fire & Safety

  • IST Business Park uses only the latest and most approved fire safety standards as per global levels. The data centers are protected using FM-200 which is a fast, clean extinguishing agent accepted worldwide. FM200 is a waterless fire protection system, it is discharged into the risk within 10 seconds and suppresses the fire immediately.HVAC & Lightning management.