For regulated customers seeking the benefits of cloud services, yet keeping a close eye on compliance.
IST is pleased to offer a fully managed CCaaS cloud- agnostic solution – hosted inside Saudi Arabia.
Saudi CX Cloud is a local private multicloud SaaS omnichannel contact center solution – providing a best-fit approach to any highly regulated organization. It delivers a high-quality customer care solution, along with automatic continuous innovations and upgrades, while simultaneously optimizing operational costs & minimizing IT expenditures. Saudi CX Cloud is based on a future-driven approach of cloud-first decision making, 100% readiness, and a high level of availability combined with maximum uptime as well as growth and expansion of CX channels.
Compliant proactive communication using voice and digital channels
Extend Feedback Mechanism with IST HIVE Solution. Get Customer Journey Orchestration via Alterian Integration
Saudi CX Cloud is a local KSA-built omni-channel cloud contact center designed, implemented, and managed by IST in collaboration with top tier vendors in the market to provide a complete contact center as a service solution.