
PureCloud
The All-in-one Cloud Contact Center Solution By Genesys
Voice. Web. Email. Social. Cloud CX Engagement.
PureCloud by Genesys is an All-in-One cloud contact center solution. Providing integrated customer engagement across all channels and ensuring a unified customer experience regardless of which touch point your customer reaches you at.
Deploy PureCloud With IST
Contact IST – Your Trusted Genesys Partner
PureCloud Features
Why PureCloud
All-In-One Solution
Voice, Email, Chat & Social Channels all integrated in one solution. Track, route and analyze your customer interactions on one single platform.
Reliable, Scalable & Secure
PureCloud’s true cloud architecture allows your organisation quick scalability across channels and agents, continuous delivery of new features and protects you from service outage.
Omni-Channel Engagement
Offer your customers a connected omni-channel experience, connect with them wherever they are, whenever they want effectively and efficently.
Simple UI
Enable agents to recieve, handle and monitor customer interactions swiftly and with ease using PureCloud’s simple and modern user interface.
Customer Engagement By Genesys
PureCloud Testimonials
IST has implemented CX systems since 2002, our team of experts are well equipped to implement your PureCloud Customer Engagement Centre that will meet your business and customer needs.
Managing your PureCloud Customer Engagement Centre for high performance requires experience and time. Allow IST to manage your IVR call flows, report customization, agent management and much more. We have you covered.
PureCloud is flexible and grows with your business. As your needs change, allow IST consultants to recommend enhancements and add new features so you achieve your business objectives.
Your agents are your greatest asset. IST can train your Customer Engagement team to fully utilize all the features of PureCloud and design dedicated training plans to achieve your business targets.
IST PureCloud Features
Omnichannel Interaction Management
- Web Agent Desktop
- Voice
- Wrap up codes
- Speech Enabled IVR
Outbound Campaigns
- Preview, Progressive
- Campaign Management
- Compliance
Workforce Optimization
- Voice recording
Supervisor Features
- Listen, Assist, Agent activation
- Real-time performance views
- Historical Metrics and Reports
Integration
- 3rd Party REST APIs
- Unified Communications Platform
- Packaged CRM Integrations *
Omnichannel Interaction Management
- Web Agent Desktop
- Voice
- Wrap up codes
- Speech Enabled IVR
- Web, Chat, Email
- Response Management
- Call Back
Outbound Campaigns
- Preview, Progressive
- Campaign Management
- Compliance
- Graphical Scripting
- Script Designer
- Agentless, Power, Predictive
- Inbound/ Outbound Blending
Workforce Optimization
- Voice recording
- Quality Evaluations
- Omni Channel Recording
- Workforce Management ^
Supervisor Features
- Listen, Assist, Agent activation
- Real-time performance views
- Historical Metrics and Reports
- iPad App
Integration
- 3rd Party REST APIs
- Unified Communications Platform
- Packaged CRM Integrations *
- PureCloud Public REST API
Omnichannel Interaction Management
- Web Agent Desktop
- Voice
- Wrap up codes
- Speech Enabled IVR
- Web, Chat, Email
- Response Management
- Call Back
- Social Channel Management
Outbound Campaigns
- Preview, Progressive
- Campaign Management
- Compliance
- Graphical Scripting
- Script Designer
- Agentless, Power, Predictive
- Inbound/Outbound Blending
Workforce Optimization
- Voice recording
- Quality Evaluations
- Omni Channel Recording
- Workforce Management
Supervisor Features
- Listen, Assist, Agent activation
- Real-time performance views
- Historical Metrics and Reports
- iPad App
Integration
- 3rd Party REST APIs
- Unified Communications Platform
- Packaged CRM Integrations *
- PureCloud Public REST API