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      • Digital Workers Whitepaper
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      • UK Contact Centers: Winning in The New Normal
      • Transformation of Customer Experience
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Archives

Monthly Archive for: "April, 2017"
 Cisco Interview: Ahmed Zaghmouri – Middle East BDM for Contact Center
0
1
By IST and Cisco
In Uncategorized
Posted April 12, 2017

Cisco Interview: Ahmed Zaghmouri – Middle East BDM for Contact Center

Ahmed Zaghmouri (right) and Samer Shafeek (left) at the Istanbul IST and Cisco Customer Experience Road Show. Ahmed Zaghmouri recently took time to speak with IST and we learn what he does and [...]

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 IST and Genesys Extend Relationship
0
0
By IST and Genesys
In News and Events
Posted April 4, 2017

IST and Genesys Extend Relationship

IST, part of a select group of organizations to be awarded the Genesys Gold Partner Certification. We are proud to announce the continued strong alliance between IST and Genesys. This Gold [...]

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IST Networks

Recent Blog Posts
  • Nun CIVR: 6 Most Frequent Conversational IVR Questions
  • 5 Challenges That The Back-Office Operations Face (Solved)
  • How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 
  • 4 Ways CJO Optimizes CX in Telecom Industry
  • The Role Of Conversational IVR In The Banking Industry
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