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The Customer Experience Technology Specialists

Award winning CX technology partner vendor

Setting The Standard In CX

18 Years Experience

Since 2003, IST has been delivering world-class CX systems

100 + Clients

Trusted by many global organizations to provide their CX

250+ CX Projects

We are the CX Experts for delivering successful projects

35+ Industry Awards

Constantly recognized by our peers for our successful large scale projects

UK Contact Centers: Winning In The New Normal [Uk Contact Center Remote Working Survey Whitepaper]

The survey found that more than eight-in-ten managers (82%) said 75% or more of their contact centre staff are working remotely and more than half (54%) have 100% of their contact centre agents operating remotely.

[WHITEPAPER] UIPath RPA & Botter leading your digital transformation in your front & back office

Removing any barriers between front-end and back end, combining RPA & Botter optimize the interactions between the organization and its workforce with the key stakeholders.
With your very own digital workers (RPA + Botter), the average employee will become an “exception manager” who focuses on complex activities, whilst repetitive tasks can be carried out by the digital workforce.

Communication Preferences: Why Consumer Behaviour In The UK Is Changing And How To Adapt

The major shift in behaviour is around expectation when it comes to communicating and interacting with brands. Customers are more interested in brands that make it easy for them interact with them on their own terms, their own choice of channel and when they want to. Not to be limited to with what brands has to offer. In this whitepaper in association with mycustomer.com, we deep dive into the behavioural change and what brands must do to keep up.

Transformation Of Customer Experience With Cloud-Based Customer Engagement Applications

In this digital, customer-centric world, it’s important to track and respond to customers’ queries and grievances across diverse channels in a real-time environment. With widespread adoption of technologies such as cloud, there is a paradigm shift in the way customers interact with the businesses.

Backed by one of the largest team of CX experts
and engineers

IST Employees

IST has over 250 employees

IST is proud to employ the largest number of Customer Experience dedicated personnel within the GCC, Turkey and United Kingdom.

Our expert consultants and engineers are considered world-experts in their respected field, each having completed numerous challenging projects successfully. You can rest assure our skilled team of engineers, designers, solution architects and project managers are fully equipped to handle any CX challenge.

Trusted by over 100 organisations

What our customers say about IST

  • IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to thier local experience & support in KSA.

    Saeed Basad Call Center Technologies Director - STC
  • IST made a great job of installing the solution and their experts always respond on the spot if we need support.

    Sary Shukry Head of Operation Development, Complaint Management & Mobile Number Portability, Mobily
  • Although there are 3 main providers for Genesys solutions in Egypt, IST won our business. Above all, they offered the best support SLA. Thank You, IST.

    Abdulazziz Hussien Korany Customer Service Director, Egypt Post
  • IST is the first dedicated vendor in our Industry. However, we did not view them as just a vendor, but a partner to our business. The advice, recommendations and support given by IST is outstanding for us, they are the best vendor we have ever worked with. Thank you IST.

    Sary Shukry Head of Operation Development, Complaint Management & Mobile Number Portability, Mobily
  • As we have decided to implement Cisco Unified Contact Centre Solution in our line of business, IST has been dedicated in providing us extensive support and assistance all throughout even though we had a lot of rough time during the implementation, migration, and up-gradation of our solution. This dedication and desire to provide solutions to their client’s need has changed our view of them from a client-vendor to be of a technology partner and is looking forward in having more engagement with them in the future.

    Frederick Mendoza IT - Senior Telecom Administrator, Daman
  • Matching project timeline, with professional Service Edge after the Go-live, This is IST Networks as they are very flexible to meet the customized requirements.

    Ahmed Sallam Contact Center Service Director, Fakeeh Hospital

What does IST do?

IST are the CX technology experts. We deliver Customer Experience solutions
to all your customer touch points through innovation and integration.

Engagement

IST delivers customer experience solutions to engage with your customers across all touch-points, such as in branch, web chat, email, social media and voice.

Integration

IST can integrate cross vendor CX solutions to work together as one customer experience center. IST’s world class team of engineers has integrated systems some deemed impossible.

Innovation

IST has 2 R&D centers dedicated to furthering the CX offering because we feel it can be done better. Innovation is in the blood of IST and our engineers are actively encouraged to challenge the convention.

Support

IST Supports and Maintains your Customer Experience solution so it can adapt to changing customer behaviors and local market dynamics.

Working With World Class CX Technology Vendors

Cisco ATP

The ATP Certification is Cisco’s highest partner engagement award. Certified annually, Cisco recognises IST’s product knowledge, experience and in depth expertise.

Genesys Gold Partner

The Genesys GOLD partner award is a recognition of IST’s extensive knowledge, experience and expertise with Genesys Customer Experience solutions.