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  Health Care industry now faces a lot of challenges in which affects both the profitability and the patients’ experience. A recent study by Daniel fell shows that 84% of patients keep their [...]

Health Care industry now faces a lot of challenges in which affects both the profitability and the patients’ experience. A recent study by Daniel fell shows that 84% of patients keep their [...]

  Cisco Unified Contact Center Express now supports Facebook Messenger! This comes at the perfect time as news reports that fewer people are engaging with brands on their public social media [...]

Cisco Unified Contact Center Expressor Cisco UCCX now supports Facebook Messenger! and this comes at the perfect time as news reports that fewer people are engaging with brands on their public [...]

More and more, I believe that people will be starting looking at peer reviews than analysts review. That’s because the peers are the ones that actually use the system. As I was with doing [...]

Why to reduce the risk of Avaya? Years ago, Avaya was bankrupt and was sold to two companies. This instability of management and financial problems lead to a failure of support for the solutions [...]

    ‘بالطبع فإن مراكز الاتصال وخدمة العملاء هي بمثابة الواجهة أو الخطوط الأمامية لأي مؤسسة ؛ وبالتالي فإن مراكز الاتصال التي تقدم خدمة ممتازة بالضرورة سيعكس تجربة متميزة تسعد [...]

    ‘بالطبع فإن مراكز الاتصال وخدمة العملاء هي بمثابة الواجهة أو الخطوط الأمامية لأي مؤسسة ؛ وبالتالي فإن مراكز الاتصال التي تقدم خدمة ممتازة بالضرورة سيعكس تجربة متميزة تسعد [...]