Nūn TTS: 5 seamless optimizations for the CX in 2019
An existing fact once stated as a prediction that it’s estimated that humans will still be required in 1 out of 3 customer service interactions in 2017 (Gartner), no doubt AI and CX are [...]
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Genesys’s 2019 CX Predictions
We are lucky with this prediction from Genesys, as not only we have what Mohamed Afifi (Managing Director – Middle East, Genesys) share with us his prediction on CX for the Middle East [...]
Verint’s 2019 Customer Experience (CX)’s Prediction
Every year, in December, at IST we make our prediction for the next year in the trends for the CX. This year we thought to do it differently. We’ve asked our technology partners on their [...]
ستة مميزات تضمن لك تحسين تجربتك مع المرضى من خلال الناطق الالى نون
تواجه صناعة الرعاية الصحية الآن الكثير من التحديات التي تؤثر على كل من الربحية وتجربة المرضى. أظهرت دراسة حديثة قام بها دانيال أن 84٪ من المرضى ينتبهون لمواعيدهم عندما يتم تذكيرهم ، ويتم تقليل [...]
ستة مميزات تضمن لك تحسين تجربتك مع المرضى من خلال الناطق الالى نون
تواجه صناعة الرعاية الصحية الآن الكثير من التحديات التي تؤثر على كل من الربحية وتجربة المرضى. أظهرت دراسة حديثة قام بها دانيال أن 84٪ من المرضى ينتبهون لمواعيدهم عندما يتم تذكيرهم ، ويتم تقليل [...]
Gartner: 7 ways to shape your CX for Gen Z
For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]
Gartner: 7 ways to shape your CX for Gen Z
For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]
Cisco: “Don’t knock down CX/CE Silos, But Bridge them!”
There is something special about the Cisco Customer Experience/ Contact Center / Customer Engagement strategy that makes it stand out. See Cisco contact center believes in connecting [...]
Cisco: “Don’t knock down CX/CE Silos, But Bridge them!”
There is something special about the Cisco Customer Experience/ Contact Center / Customer Engagement strategy that makes it stand out. See Cisco believes in connecting technologies that are best [...]