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PureCloud

 How to Avoid Common Call Centre Compliance Missteps
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By Nourhan Ghareeb
In PureCloud, Uncategorized
Posted February 27, 2022

How to Avoid Common Call Centre Compliance Missteps

Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult task. The vendors you choose to work with have a big [...]

READ MORE
 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

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 Why Genesys Cloud integration with MS Teams?
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By Nourhan Ghareeb
In PureCloud
Posted February 25, 2021

Why Genesys Cloud integration with MS Teams?

  Benefit from the flexibility of the Genesys Cloud platform and the productivity and communication capabilities of Microsoft Teams. The Genesys Cloud integration with Microsoft Teams can [...]

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 PureCloud new feature:  Post Interaction Survey
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By Sherif Fahmy
In PureCloud
Posted May 27, 2019

PureCloud new feature: Post Interaction Survey

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

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0
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By Sherif Fahmy
In PureCloud
Posted October 10, 2018

Suffering Cart Abandonment?

Technology is playing an important role in our daily life, where it changed our buying behaviour from visiting stores to buying from online websites or mobile apps. Some consumers will still [...]

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By Sherif Fahmy
In PureCloud
Posted September 5, 2018

The phenomena of Microservice technology.

Two pilots, working together and going through a long list of procedures to start-up an engine of a 180-186 seated Airbus plane, thats getting ready to departure to Dubai, UAE. How do they do it? [...]

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By Sherif Fahmy
In PureCloud
Posted August 14, 2018

Help your customers complete their web-forms. Win more customers.

Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

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 It’s just around the corner, With PureCloud. Reach to your clinic, hospital in no time.
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By Sherif Fahmy
In PureCloud
Posted July 26, 2018

It’s just around the corner, With PureCloud. Reach to your clinic, hospital in no time.

“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]

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Recent Blog Posts
  • Harnessing AI and Customer Feedback for Enhanced CX: Integrating Kore.ai and Hive CFM
  • Transforming Customer Feedback into Personalized Journeys: The Power of Hive CFM and Alterian CJO
  • Conversations Evolved: Unveiling the Power of GPT-4 in Transforming Conversational AI in the MENA Region
  • Daon, Digital Onboarding for Banking in the Digital Age
  • Customer Journey Orchestration, Delivers More Than Next Best Offer

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