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IST, part of a select group of organizations to be awarded the Genesys Gold Partner Certification.
We are proud to announce the continued strong alliance between IST and Genesys. This Gold Certification from Genesys is only awarded to partners that satisfy the following criteria:
A proven history of customer implementations within the past two yearsHigh customer satisfaction – customers are surveyedA full lab system in place for all Genesys products certified and supportedExtensive employee training for all Genesys products certified and supportedProfessional services methodologies and best practices in place and adhered toTechnical support infrastructure, personnel and practices in place
"The comprehensive certification process from Genesys provides our clients complete confidence that IST has the skills and proven ability to deliver Genesys technology successfully to an exceptional standard"
Samer Shafeek – General Manager at IST
The Genesys Gold Certification ensures that IST can work with Genesys to deliver customer experience solutions to all businesses within the GCC and Turkey regions. The extensive training provided by Genesys and our comprehensive demonstration and research labs has created a team of Genesys experts within IST that can advise and deliver high quality projects.
We look forward to working with such an innovative and dynamic organization to bring to our customers cutting-edge Genesys technology.
Visit www.istnetworks.com for more information on all the Genesys products we provide.
About IST
IST is the #1 systems integrator in the Middle East Dedicated to Customer Experience Technology. Established in 2002 and with the largest skilled workforce spanning multiple countries, our team of experts are at the forefront of customer experience and understand the local population to deliver effective solutions.
About Genesys
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes

Source: IST Blogs

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