Should the Contact Center & UC Collaboration be siloed or not?
Should the Contact Center & UC Collaboration be siloed or not? The day old question. How can Cisco UCCX help? I remember in 2005 when I was a support engineer at one of IST’s [...]
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The New Cisco Customer Journey Solutions Platform
Cisco Customer Care has been rebranded as Cisco Customer Journey Solutions, reflecting the direction of which Cisco is taking with their Contact Center Customer Experience portfolio. (Please [...]