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Archives

Tag Archives for: "contact center"
 How to Avoid Common Call Centre Compliance Missteps
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By Nourhan Ghareeb
In PureCloud, Uncategorized
Posted February 27, 2022

How to Avoid Common Call Centre Compliance Missteps

How to Avoid Common Call Centre Compliance Missteps Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult [...]

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 Top Strategic Contact Center Technology Trends for 2022
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By Nourhan Ghareeb
In Uncategorized
Posted February 14, 2022

Top Strategic Contact Center Technology Trends for 2022

Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises a number of strategic contact center trends that will enable CEOs to deliver growth, [...]

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 Join The Multicloud Revolution with Genesys – Multicloud CX
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By Nourhan Ghareeb
In Uncategorized
Posted January 24, 2022

Join The Multicloud Revolution with Genesys – Multicloud CX

Join The Multicloud Revolution with Genesys; Your business is unique. You have different objectives, strategies, tech requirements, and geographic needs. And you must meet specific security and [...]

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 Top 5 AI-Powered Technologies Driving Contact Centers into The Future
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By Nourhan Ghareeb
In Uncategorized
Posted December 9, 2021

Top 5 AI-Powered Technologies Driving Contact Centers into The Future

In our recent webinar with the CX Guru, Khaled Ramadan – Powered by Verint, We asked Ramadan about his thoughts on the role of AI in the contact centers? Here are some of his interesting [...]

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 Customer Experience Exceeds Financial Performance by The Numbers
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By Nourhan Ghareeb
In Uncategorized
Posted September 1, 2021

Customer Experience Exceeds Financial Performance by The Numbers

We need to understand what the analysts are saying. We need to understand how the market trends are going today. According to the 2020 Global Customer Experience Benchmark report based on the [...]

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 Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions
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By Nourhan Ghareeb
In IST insights
Posted April 25, 2021

Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions

Most companies noted that data residency and governance, along with industry-specific regulations were their major discouragement while considering a cloud-based solution. With the growing number [...]

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 Effectiveness of Social Media on Customer Experience
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By Nourhan Ghareeb
In Uncategorized
Posted April 14, 2021

Effectiveness of Social Media on Customer Experience

Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]

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 Adoption of Cloud-Based Customer Engagement Solutions in MEA
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By Nourhan Ghareeb
In IST insights, News and Events, PureCloud
Posted March 10, 2021

Adoption of Cloud-Based Customer Engagement Solutions in MEA

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans [...]

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 Your Key Solution to Keep your Customers Updated during COVID-19 Times
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By Nourhan Ghareeb
In Uncategorized
Posted April 12, 2020

Your Key Solution to Keep your Customers Updated during COVID-19 Times

In the new reality of home working, social distancing, and the global lockdown created by the Covid 19 Pandemic, the need to provide initiative solutions to support remote contact center agents [...]

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  • How to Avoid Common Call Centre Compliance Missteps
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