The Secret Ingredient to Excel in CX
During the current crisis, an increasing number of organizations strengthened their digital platform for better customer interaction, enabling a means to better assist their customers through [...]
Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions
Most companies noted that data residency and governance, along with industry-specific regulations were their major discouragement while considering a cloud-based solution. With the growing number [...]
Effectiveness of Social Media on Customer Experience
Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]
Reveal Essential Insights with Verint Face-to-Face Interactions Recording
In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. In putting together a strategy to encompass all the different regulatory [...]
What is DPA and Why it is so important to your Organization?
Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]
Which CX technologies are Middle Eastern companies investing in?
It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]
