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Usually, around this time of the year, the CX industry awaits reputable reports by Gartner on the state of the players in the industry. Gartner releases two reports, one for Contact Center [...]

Usually, around this time of the year, the CX industry awaits reputable reports by Gartner on the state of the players in the industry. Gartner releases two reports, one for Contact Center [...]

How do you think customers feel when they have to repeat their address for the 100th time when ordering food from their favourite restaurant/fast food chain? In fact, How do YOU feel when you [...]

Over the past decade, customer habits have changed tremendously. where Digital media usage has strongly increased, Facebook, Whats app, Instagram, web chat and much more. This trend has resulted [...]

Patients are the customers of any hospital or healthcare facility. We all talk about customer experience or CX, but now it’s time to bring into focus the type of customer we are talking about: [...]