The Secret Ingredient to Excel in CX
During the current crisis, an increasing number of organizations strengthened their digital platform for better customer interaction, enabling a means to better assist their customers through [...]
Dos and Don’ts When Deploying Cloud-Based Customer Engagement Solutions
Most companies noted that data residency and governance, along with industry-specific regulations were their major discouragement while considering a cloud-based solution. With the growing number [...]
Benefits of Cloud-based Customer Engagement Applications
Various customer engagement centers within the region have increased their adoption of cloud-based solutions which enables them to move from a Capex to Opex business environment. Cloud-based [...]
Effectiveness of Social Media on Customer Experience
Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]
Increasing Importance of AI in Customer Experiences
In order to improve customer experience and operational efficiencies, contact centers are increasingly blending AI with the cloud where both machines and humans are working together for a better [...]