Teleopti Enterprise Workforce Management (WFM)
Schedule, Forecast and Manage your contact center resources
Workforce Optimization to increase productivity
Teleopti WFM is a world-class Workforce Management solution that encompasses all that you need to optimize the staffing and customer service across your enterprise.
Teleopti’s complete solution supports optimization of your contact center, back office and even your branches and stores. Teleopti provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve your overall customer service operation.