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Cisco Unified Contact Center Enterprise (UCCX)

Simplify your Contact Center, Deliver Exceptional Customer Experience

UCCX By The Cisco Middle East Partner Of The Year 2018

Cisco PartnerIST has implemented Cisco Customer Care solutions since 2002, in fact we are the first Cisco ATP within the Middle East. Our team of experts are well equipped to design, implement and support your Cisco UCCX that will meet both your business and customer needs.

Hear From Cisco

“For over 15 years, IST Networks has been at the core of our Cisco Customer Experience (CX)/Contact Center (CC) business success in the Middle East & Africa. 2017 was another great year. This should not come as surprise; their CX SI (system integration) well defined Strategy (World-Class CX Workforce/Skillsets, Modern CX Business Practices and CX Technology Innovations), combined with Strong Execution, is paying off. We value our partnership with IST Networks, and look forward to a successful 2018”.


Ahmed Zaghmouri

Sales Manager

Customer Experience Solution, Cisco

Enquire Now About Cisco UCCX

Creating A Better Customer Experience With Cisco UCCX

Social Media, Email & Web Chat Integration

Historical & Real-Time Reports

Highly Secure, Scalable & Feature-Rich Solution

Workforce Optimization & Quality Monitoring

Automatic Call Distributor Features

Manage Up To 400 Agents

IS UCCX suitable for my organization?

Contextual journey

Provides a personalized and effortless customer interaction, putting your customers first.

Continuous Organization

Allows the customers to connect with the right source, using any channel at any time and place.


A solution that provides a more flexible, scalable and secure day-to-day operations of your contact center.

Cisco UCCX Testimonials

  • IST is the first dedicated vendor in our Industry. However, we did not view them as just a vendor, but a partner to our business. The advice, recommendations and support given by IST is outstanding for us, they are the best vendor we have ever worked with. Thank you IST.

    Sary Shukry
    Sary Shukry Head of Operation Development, Complaint Management & Mobile Number Portability, Mobily
  • As we have decided to implement Cisco Unified Contact Centre Solution in our line of business, IST has been dedicated in providing us extensive support and assistance all throughout even though we had a lot of rough time during the implementation, migration, and up-gradation of our solution. This dedication and desire to provide solutions to their client’s need has changed our view of them from a client-vendor to be of a technology partner and is looking forward in having more engagement with them in the future.

    Frederick Mendoza
    Frederick Mendoza IT - Senior Telecom Administrator, Daman
  • Matching project timeline, with professional Service Edge after the Go-live, This is IST Networks as they are very flexible to meet the customized requirements.

    Ahmed Sallam
    Ahmed Sallam Contact Center Service Director, Fakeeh Hospital

Benefits For My Organization

The UCCX solution empowers businesses to deliver a connected digital experience, enabling any organization to deliver a successful customer journey across time and channels. It best suits more compact and dynamic organizations requiring a Omni-Channel contact center.

No Setup Time

It’s an all-in-one, optimized solution, easy-to-use and easy-to-deploy.

Build Customer Loyalty

Builds satisfied & loyal customers by granting your agents with the right context & information for the best customer service.

Increase Workforce Productivity

Creates a productive workforce: Planning head, scheduling and monitoring the performance of your contact center and agents.