Verint | Performance Management
Track, manage, and enhance employee performance
Verint Performance Management can provide managers with greater visibility into employee performance, helping them offer better, more focused coaching.
Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a plethora of systems and data in their contact centers, back-office, and branch operations, it’s easy for managers to become inundated with data — although very little of it may be directly actionable.
Verint Performance Management provides a single, standardized framework for tracking, managing, and improving individual and team performance across the organization—from contact centers and branches to back-office operations.
Performance Management solution can be further enhanced with the addition of Desktop and Process Analytics.
Improve Employee Performance
Managing performance and productivity is no easy task, given the multiple functions, disparate systems, and complex processes typical of today’s customer service teams across the enterprise.
Performance management programs can help organizations reimagine workforce management and work toward their goals of optimizing cost, quality and service.
Through a continuous loop, data-driven process, you can set and communicate goals across the organization. Now you can regularly measure performance against goals to make corrections as needed based on actionable insights.
Gain Visibility into Employee Performance
Performance Management can free your managers from time-consuming, manual reporting and help them focus on coaching employees. It can also help your organization build and sustain operational excellence programs by providing metrics that show the impact of change across processes and technology.
Consolidates data from disparate systems into actionable, predefined, and custom key performance indicators (KPIs).
Enables managers to track and deliver performance-based coaching and eLearning, on demand, to help enhance employee knowledge and skills.
Provides managers with visibility into the KPI scores of employees, teams, departments, and sites, and enables them to drill down to relevant interactions and screens to understand the reasons behind performance scores.