Break Language Barriers, Unlock Global Resources
Modernizing Conversations with xChange.
The xChange solution enables organizations to overcome language barriers and leverage global resources while benefiting from cost savings. At its core, it facilitates communication between customers and agents who may not speak the same language by providing real-time translation using advanced machine translation AI.
Translation accuracy is of paramount importance, and xChange ensures the highest level of accuracy through its unique human-in-the-loop mechanism. This mechanism allows for real-time corrections, ensuring prompt addressing of any necessary adjustments or amendments to the translated text by the agent. Consequently, precise and effective communication between agents and customers is guaranteed.
Designed to enhance multilingual communication, xChange empowers customers to engage proficiently with agents in various languages. By utilizing this tool, customers can effortlessly type messages in their native language, which will be accurately translated to the agent’s language.
With its innovative capabilities, xChangeoffers organizations a streamlined solution toovercome language barriers, enabling them to expand their business to geographies that yield operational cost benefits. Moreover, it removes restrictions for organizations that operate in less widely spoken languages specific to certain regions, allowing them to access a wider pool of talent.
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xChange features an intuitive and user-friendly yet powerful interface, enabling agents to efficiently manage their conversations via the Genesys Cloud unified agent interface.
Seamless Genesys Cloud Integration, Agent-centric Experience, Status Management, Multi-conversation Management, Interactions Switching, and Enhanced Accuracy.
What are IST’s Customers are saying?
IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to thier local experience & support in KSA.
IST made a great job of installing the solution and their experts always respond on the spot if we need support.
Although there are 3 main providers for Genesys solutions in Egypt, IST won our business. Above all, they offered the best support SLA. Thank You, IST.