Communication preferences:

Why consumer behaviour in the UK is changing and how to adapt

The UK is undergoing a major shift in

consumer behavioral change.

The major shift in behaviour is around expectation when it comes to communicating and interacting with brands. Customers are more interested in brands that make it easy for them interact with them on their own terms, their own choice of channel and when they want to. Not to be limited to with what brands has to offer.

In this whitepaper in association with mycustomer.com, we deep dive into the behavioural change and what brands must do to keep up.

You’ll learn:

Why is there a customer service gap between what consumer opinion of brands’ communication offerings and what brands think of themselves.
What truly omnichannel means, from the customer perspective, remember customers do not know what the words omnichannel mean.
Why you must avoid silos of engagement

THE FACILITIES

Plug’N’Play office Facilities

an out-of-the-box solution for any sized organisation from small to large
organisations, designed to get up and running in no time, so you can focus on your business.

Bespoke Office Facilities

building on our wealth of knowledge and sector experience, our team of specialists will work with you to tailor-make a bespoke space, designed around your own business needs

Cafeteria

Agents have access to a sizable cafeteria open 24/7, where your employees can grab a coffee, eat a wholesome meal from the wide variety offered, or simply a place to just take a break.

Multi purpose rooms

offers multiple meeting rooms and back office rooms. The meeting rooms are used for internal and client meets, and the back office rooms could be used for all back office work needed

Connected Location

Maadi, one of Egypt’s most quiet and distinguished districts located in central Cairo, overlooking the Nile river. Access to Maadi’s main roads connecting to the other parts of Cairo and its suburbs. Walking distance proximity to the Metro Station and public transportation, provide easy access for your employee, providing a cost-effective alternative for companies

INFRASTRUCTURE MANAGEMENT

Connectivity

is provided from multiple independent Internet Service Providers (ISP). The last mile connectivity for these links is provided via wire-line and wireless modes. All Internet connections are terminated on secure Internet firewalls.

Secured Power Supply

IST Business park is powered by redundant power supplies for different energy suppliers. The facility has dual diesel backup generator sets for power. These backup gen-sets can operate continuously without interruption for many days in case of an extended power utility outage. In addition, all power provided to computing and network infrastructure is protected via on-line UPS systems.

HVAC & Lightening management

As a multi-disciplined facility management company, our expert engineers are fully qualified to carry out all heating, ventilation and air conditioning (HVAC) services, from design and installation to maintenance and refurbishment.

Datacenter

Data center management can be a resource strain for many organisations, IST Business Park specialized team of experts can provide you with cost-effective yet premium service, to ensure that your day to day data center management operations is efficient and effective.

Fire & Safety

IST Business Park uses only the latest and most approved fire safety standards as per global levels. The data centers are protected using FM-200 which is a fast, clean extinguishing agent accepted worldwide. FM200 is a waterless fire protection system, it is discharged into the risk within 10 seconds and suppresses the fire immediately.HVAC & Lightning management.