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ServiceEdge

Maintaining Operational Performance for your CX Solutions

Peace Of Mind CX Performance

Delivered by the Middle East’s CX technology experts

ServiceEdge is the one-stop Customer Experience support program designed for Contact Centers and CX Solutions, that gives you peace of mind knowing your solutions are looked after by the leading CX provider in the Middle East.

Focus on your Business

Do what your organization does best and focus on your customers and not on your CX hardware & software. With ServiceEdge, our expert team of engineers will ensure your customer experience strategy is executed as intended, without you having to worry about system failure or technical hiccups.

Trusted

Over 50 customers across the GCC, Egypt and Turkey have put their trust in IST’s ServiceEdge. These customers are from a multitude of industries, including Telecoms, Banking, Finance and Insurance, Logistics and Travel, Health and Government.

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Don’t Let Your Customers Down

Service Edge is designed for organizations who understand the importance of delivering exceptional customer experience, each day, every day. ServiceEdge Support covers multiple vendors across all CX products, including:

Contact Centers

IVRs

Omnichannel Customer Engagement

Workforce Management

Back Office Task Routers

Quality Management/ Call Recording

Backed by The CX Technology Experts

IST’s ServiceEdge team comprises of the leading Customer Experience experts within the Middle East. Established in 2002, IST has earned the reputation as the market leader for providing world-class CX solutions. IST’s team of developers, engineers and support team are amongst the most qualified and experienced in the Middle East, that can provide your organization with round the clock support, either on-site or remote.

Total Flexibility

Whether you choose to use one of our ready-made packages, or opt for a bespoke package, tailored to your needs, ServiceEdge has a program to meet all your operational and business requirements when it comes to Incident and Change Management.

Change Management

Change Management aims to implement changes in the most efficient manner, while minimizing the negative impact on customers when changes are deployed.

Incident Management

Incident Management aims to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service-quality and availability are maintained.