Kore.AI
Driving AI-Optimized Customer and Employee Experiences
Experience Matters
Kore.ai is your Customer and Employee Experience (CX) Platform. Kore.ai focused on driving Experience Optimization (XO) by providing Enterprise Cloud-based AI solutions that deliver effective, efficient, and personalized customer and employee experiences. It is deployed across multiple channels to automate chatbots, virtual assistants, FAQ guides, and other intelligent voice response services.
Kore.ai leverages state-of-the-art conversational AI, native automation and augmentation to perfect customer, employee, and agent CX experiences – across voice and digital channels. The result? Extraordinary CX and business outcomes.
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Features
Why Kore.AI Experience Optimization Platform (XO)?
The platform’s built-in Storyboard feature lets you design complex and sophisticated conversation flow naturally through user-bot interactions. It also allows you to create multiple paths, capture mandatory and optional input fields, support several types of input fields, perform auto validations, and much more.
XO offers the only conversation AI platform currently available in the market that supports the entire virtual assistant development lifecycle – including designing, building, training, testing, and deployment.
All this means you don’t have to settle on just designing the conversation prototypes. You can also speed up your actual virtual assistant development with auto-dialog generation
Kore.AI Named a leader in Magic Quadrant for Enterprise Conversational AI Platforms 2023, 2022
Kore.ai placed inside the top two for both its vision and ability to execute. In achieving such an impressive ranking, Gartner highlighted the vendor’s market understanding and enterprise support, market traction, and product capabilities as notable strengths.
Supporting all major channels and use cases, Kore.ai’s large portfolio of Conversational AI offerings leads the field.
In This Report:
- Learn more about the Enterprise Conversational AI Platforms market and the strengths and cautions of each vendor
- Why we believe Kore.ai can help you build extraordinary experiences that drive extraordinary business outcomes
Dive into this report to explore the current solutions on the market and how we can successfully optimize your customer and employee experiences with automation.
What are IST’s Customers are saying?
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IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to thier local experience & support in KSA.
Call Center Technologies Director - STC
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IST made a great job of installing the solution and their experts always respond on the spot if we need support.
Head of Operation Development, Complaint Management & Mobile Number Portability, Mobily
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Although there are 3 main providers for Genesys solutions in Egypt, IST won our business. Above all, they offered the best support SLA. Thank You, IST.
Customer Service Director, Egypt Post
IST has implemented CX systems since 2002, our team of experts are well equipped to implement your PureCloud Customer Engagement Centre that will meet your business and customer needs.
Managing your PureCloud Customer Engagement Centre for high performance requires experience and time. Allow IST to manage your IVR call flows, report customization, agent management and much more. We have you covered.
PureCloud is flexible and grows with your business. As your needs change, allow IST consultants to recommend enhancements and add new features so you achieve your business objectives.
Your agents are your greatest asset. IST can train your Customer Engagement team to fully utilize all the features of PureCloud and design dedicated training plans to achieve your business targets.
IST PureCloud Features
Omnichannel Interaction Management
- Web Agent Desktop
- Voice
- Wrap up codes
- Speech Enabled IVR
Outbound Campaigns
- Preview, Progressive
- Campaign Management
- Compliance
Workforce Optimization
- Voice recording
Supervisor Features
- Listen, Assist, Agent activation
- Real-time performance views
- Historical Metrics and Reports
Integration
- 3rd Party REST APIs
- Unified Communications Platform
- Packaged CRM Integrations *
Omnichannel Interaction Management
- Web Agent Desktop
- Voice
- Wrap up codes
- Speech Enabled IVR
- Web, Chat, Email
- Response Management
- Call Back
Outbound Campaigns
- Preview, Progressive
- Campaign Management
- Compliance
- Graphical Scripting
- Script Designer
- Agentless, Power, Predictive
- Inbound/ Outbound Blending
Workforce Optimization
- Voice recording
- Quality Evaluations
- Omni Channel Recording
- Workforce Management ^
Supervisor Features
- Listen, Assist, Agent activation
- Real-time performance views
- Historical Metrics and Reports
- iPad App
Integration
- 3rd Party REST APIs
- Unified Communications Platform
- Packaged CRM Integrations *
- PureCloud Public REST API
Omnichannel Interaction Management
- Web Agent Desktop
- Voice
- Wrap up codes
- Speech Enabled IVR
- Web, Chat, Email
- Response Management
- Call Back
- Social Channel Management
Outbound Campaigns
- Preview, Progressive
- Campaign Management
- Compliance
- Graphical Scripting
- Script Designer
- Agentless, Power, Predictive
- Inbound/Outbound Blending
Workforce Optimization
- Voice recording
- Quality Evaluations
- Omni Channel Recording
- Workforce Management
Supervisor Features
- Listen, Assist, Agent activation
- Real-time performance views
- Historical Metrics and Reports
- iPad App
Integration
- 3rd Party REST APIs
- Unified Communications Platform
- Packaged CRM Integrations *
- PureCloud Public REST API