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Cisco Cloud WebEx Contact Center

The most complete contact center and collaboration suite – all in the cloud

Cisco is a global leader in contact centers, delivering a complete contact center portfolio.

Webex Contact Center is an omnichannel contact center-as-a-service (CCaaS) is now available in Saudi Arabia for any size contact center that delivers enriched customer journeys, all powered by the cloud and data intelligence, driving faster and more personalized customer experiences. Built on the open and flexible Webex Platform for Contact Center, our portfolio integrates advanced cloud services such as AI capabilities, enterprise-grade cloud calling, data analytics, workforce optimization, CRM, and experience management applications.

#1 Market share cloud / hosted contact center installed base

36K Contact center enterprises.

3.6M Agents

1.5K Global partners

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Essential elements for your cloud contact center

Webex Contact Center enables you to command every incoming and outgoing interaction from a central point, regardless of organization, technology, or location. It knows which agents, teams, sites, and partners are available at any given time and sends each interaction to the agent with the best-identified skills for handling an issue. Webex collaboration tools enable agents to engage peers inside and outside the contact center to improve their customers’ experience and optimize the customer outcome from every interaction.

WebEx Cloud Contact Center   Edge and hybrid services provide flexible pathways to the cloud

WebEx Cloud Contact Center   Personalized experiences powered by cognitive capabilities and  (AI)

WebEx Cloud Contact Center   One unified modern experience for end-users and IT

WebEx Cloud Contact Center

Why WebEx?

More than just a vendor. We’ll be your collaborator too.
We’ll be your partner in great customer service. So you can offer your customers the support they expect, on their terms, and give your agents the tools they need to provide it. The world’s largest experience centers run on Webex for a reason – because they can rely on us.

WebEx Cloud Contact Center

The most complete contact center and collaboration suite – all in the cloud

Webex collaboration tools help connect the dots between your agents, your experts, third-party SMEs and your customers – so your teams can offer excellent customer service, every time. Our Webex portfolio delivers the most complete collaboration suite of cloud calling, meetings, collaboration and contact center solutions with world-class devices and headsets.

Cisco Systems in Numbers

45% On-premises calling share

#1 Collaboration and contact center market shares

61% Cloud Calling Market Share

100M Cisco IP phones

30M Cloud Calling