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Office or Home Office

Series of Webinars by IST and Verint

Everyone’s talking about what the new normal will look like after the pandemic. While Gartner predicted growth by 2023, Work At Home will account for 35% of the customer service workforce, up from 5% in 2017.
IST Networks and Verint brought to you a series of webinars by the best experts in the technology to walk you through three different products which magically compliment each other to give you a 360 view over you Organization’s performance and your CX.

Knowledge is Power

Transform your CX with Knowledge Management Automation

77% of Global consumers say convenience is a major factor when choosing a service provider. You need to deliver accurate information through an effortless user experience. If your employees possess the right skills, tools and knowledge, they will be empowered to have successful customer interactions, resulting in greater job satisfaction and happier customers. It’s time to discover how Verint Knowledge Management can help.

Now you can watch our Recorded AI and Knowledge Automation in Customer Service Webinar with the experts of Knowledge Management at Verint Pablo Castillo – KM Sales Specialist and Andy Carter – Solution Consultant to Introduce Knowledge for speed, accuracy and consistency and to learn the benefits you can experience from deploying Knowledge Management.

Turn Knowledge into Action

with Verint Desktop and Process Analytics Solution (DPA)

Discover how insights captured and generated by Verint DPA can be used to improve quality, increase operational efficiencies, and improve employee performance through generating pop-up reminders for an employees’ of a next step, or send an alert to the manager of non-compliant behavior.

With Verint Desktop and Process Analytics you can capture employee desktop activity from different systems and applications, map specific processes, and measure the time to complete each request or transaction.

Now you can watch our recorded webinar with Desktop and Process Analytics experts of verint – Ziad Madanat – Head of Verint Systems Middle East and Ray LeBlanc – Product Strategy Manager for Verint Systems.

Keep up with Regulatory Compliance for remote workers

even for Microsoft Teams!

Verint – Verba Compliance robust recording solution can capture interactions between employees and customers at distributed business locations, helping your organization ensure quality, improve sales, and meet regulatory compliance requirements, while avoiding costly fines and protecting its reputation with consumers.

Capture, index, archive and retrieve interactions across voice, video, chat, social media, face-to-face through many leading unified communication platforms including Microsoft Teams, Webex Cisco, Skype for Business and many more collaboration solutions with Verba Compliance Solutions experts of verint – Ziad Madanat – Head of Verint Systems Middle East and Phil Fry- VP – GTM Strategy Financial Compliance.