As with any business, contact center outsourcing companies, do care about their profit margins. At the end, that is one of the main priorities of any business. There are two ways to increase [...]
Top 5 software Trends in Software Development In IST we keep a close eye on everything happening around us and we make sure we become experts in applying it and updated in our industry.Due to the [...]
With over 100,000 web development companies offering the same services we know how it can be challenging to pick the right software development house for your organization. BlueCrunch we hold on [...]
One of the things that make G2 Crowd reviews stands out, is that it is written by people who actually use the solution, unlike in the case of Gartner & Forrester, where you have industry [...]
Using voice commands has become pretty common nowadays, as more mobile phone users use voice assistants such as Siri and Cortana. These systems are built with Text-to-Speech and speech [...]
Previously industry experts usually view social media to be only limited to social listening and monitoring to gather important data and trends on how consumers are behaving online. However in [...]
Sometimes it’s better to listen than to read, when you drive, walk, on a bike, it’s better to keep your eyes on the road. Nun API Arabic human sounding Text-to-Speech is a speech enablement [...]
In today’s world customers value organizations that address them on all touch points. In this article, we will explore how Social Data Router (SDR) provides a 360-degree customer interactions [...]
One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]
Everyone in the industry is excited about the new release of Unified Contact Center Enterprise version 12, including us at IST. There are so many different updates to dive deep into, but for [...]
