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4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included) 

 4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included) 
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By Mohamed Shams
In Uncategorized
Posted July 28, 2022

4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included) 

READ MORE
 The Role Of Conversational IVR In The Banking Industry
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0
By Nourhan Ghareeb
In Uncategorized
Posted July 26, 2022

The Role Of Conversational IVR In The Banking Industry

The Role Of Conversational IVR In The Banking Industry   The customer experience is paramount in the banking industry. If customers aren’t satisfied with their interactions, they will switch [...]

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 How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%
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0
By Nada Ahmed
In Uncategorized
Posted July 25, 2022

How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%

  In the current economic climate, insurance companies are under pressure to reduce operational costs and deliver excellent customer experiences. To do this, they need to improve their [...]

READ MORE
0
0
By Mohamed Shams
In Uncategorized
Posted June 26, 2022

Nun CIVR: Automate More Than 90% of Your Telecom IVR

READ MORE
 How to use Alterian Customer Journey Orchestration to increase Customer Acquisition rates in Insurance companies?
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0
By Nada Ahmed
In Uncategorized
Posted May 29, 2022

How to use Alterian Customer Journey Orchestration to increase Customer Acquisition rates in Insurance companies?

Insurance companies now understand the importance of digital channels to increase customer acquisition rates and provide self-services to customers.  With that comes a challenge of providing [...]

READ MORE
 Women in The Tech Industry 2022
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By Nourhan Ghareeb
In Uncategorized
Posted March 20, 2022

Women in The Tech Industry 2022

Women in The Tech Industry 2022   As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for [...]

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 How To Automate Instagram Interactions For Genesys Contact Centers
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By Nada Ahmed
In Uncategorized
Posted March 13, 2022

How To Automate Instagram Interactions For Genesys Contact Centers

How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

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 Alterian: Ensure Real-Time Customer Retention In Retail Banks 2022
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By Nada Ahmed
In Uncategorized
Posted March 6, 2022

Alterian: Ensure Real-Time Customer Retention In Retail Banks 2022

Alterian: Ensure Real-Time Customer Retention In Retail Banks 2022 For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion [...]

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 Reveal Essential Customer Insights with Speech Analytics
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By Nourhan Ghareeb
In Uncategorized
Posted February 27, 2022

Reveal Essential Customer Insights with Speech Analytics

Reveal essential customer insights with Speech Analytics Your competitive advantage often depends on anticipating and addressing market needs faster than the competition. There are few things [...]

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 How to Avoid Common Call Centre Compliance Missteps
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By Nourhan Ghareeb
In PureCloud, Uncategorized
Posted February 27, 2022

How to Avoid Common Call Centre Compliance Missteps

How to Avoid Common Call Centre Compliance Missteps Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult [...]

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IST Networks

Recent Blog Posts
  • 4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included) 
  • The Role Of Conversational IVR In The Banking Industry
  • How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%
  • Nun CIVR: Automate More Than 90% of Your Telecom IVR
  • How to use Alterian Customer Journey Orchestration to increase Customer Acquisition rates in Insurance companies?
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