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In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. In putting together a strategy to encompass all the different regulatory [...]

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

  Any element that slows down the customer journey — is bad for business, and removing it can easily make any customer experience better. Conversational Chatbots are an easy way for [...]

With about 80% of all internet users being active on at least one social media platform, it is the key to being in touch with your customers. If you’re a business but not on social media already, [...]

  It’s an undeniable fact that digital transformation has now become of great assistance in the meantime rather than just a trend. In the current global pandemic, the need for [...]

  Narration and use of human voices are quite the recipe to make online learners more interested and emotionally connected with the eLearning course. Fortunately, there is great abundance in [...]

Building relations with customers via social media and the way these channels are managed is an essential element of organizational success. Social Media can positively influence sales and [...]

As a marketeer, it is my duty to promote our solution portfolio.  One of our main solutions is Genesys Cloud – formerly known as PureCloud.  It’s natural to assume that I’m biased to [...]

In the new reality of home working, social distancing and the global lockdown created by the Corvid 19 Pandemic, the need to provide initiative solutions to support remote contact centre agents [...]