4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included) 

The Role Of Conversational IVR In The Banking Industry   The customer experience is paramount in the banking industry. If customers aren’t satisfied with their interactions, they will switch [...]

  In the current economic climate, insurance companies are under pressure to reduce operational costs and deliver excellent customer experiences. To do this, they need to improve their [...]

Insurance companies now understand the importance of digital channels to increase customer acquisition rates and provide self-services to customers.  With that comes a challenge of providing [...]

Women in The Tech Industry 2022   As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for [...]

How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

Alterian: Ensure Real-Time Customer Retention In Retail Banks 2022 For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion [...]

Reveal essential customer insights with Speech Analytics Your competitive advantage often depends on anticipating and addressing market needs faster than the competition. There are few things [...]

How to Avoid Common Call Centre Compliance Missteps Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult [...]