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Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

If you are like me, where you checked your Linkedin three times a day, in the morning, during lunch break and towards the end of the workday,  you would not have escaped the news that Google [...]

If you are like me, where you checked your Linkedin three times a day, in the morning, during lunch break and towards the end of the workday,  you would not have escaped the news that Google [...]

“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]

A whole new way to engage with your customers. I’m a texter, whether at work or with friends, you’d find me constantly messaging. It makes sense because I can ask what I want in short [...]

It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]

Buying your first car or second regardless of the experience its always a process that takes time. Well, people take time to decide on which car model, colour, options they want to buy. Unlike [...]

In the Customer Experience Technology industry we are constantly bombarded by news how Artificial Intelligence (AI) will reshape the industry. At times one think, this is a nice, but is it [...]

Live Webinar Guest: Zach Taylor, Director of Global Contact Centers, Cisco: IST, has hosted a LIVE webinar on May, 3rd 2018, with Zach Taylor, the Director of Global Contact Centers, to discuss, [...]

Need to secure that buy or improve close rates on shopping carts? Simple. Provide exceptional customer service all day, everyday. In-store, over-the-phone and online have all become competition [...]