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  It’s an undeniable fact that digital transformation has now become of great assistance in the meantime rather than just a trend. In the current global pandemic, the need for [...]

  Narration and use of human voices are quite the recipe to make online learners more interested and emotionally connected with the eLearning course. Fortunately, there is great abundance in [...]

Building relations with customers via social media and the way these channels are managed is an essential element of organizational success. Social Media can positively influence sales and [...]

As a marketeer, it is my duty to promote our solution portfolio.  One of our main solutions is Genesys Cloud – formerly known as PureCloud.  It’s natural to assume that I’m biased to [...]

In the new reality of home working, social distancing and the global lockdown created by the Corvid 19 Pandemic, the need to provide initiative solutions to support remote contact centre agents [...]

IST is excited to announce that Genesys has announced a new interim licensing programs to help customers through this global pandemic. You’re probably monitoring news around the Coronavirus [...]

.في بعض الأحيان يفضل الناس الاستماع عن القراءة، وذلك في حالات يجب فيها أن لا تفقد تركيزك على ما هو أمامك عند القيادة مثلا أو المشي أو ركوب الدراجة وبالنظر إلى الحلول التي توفر لك ذلك بشكل سريع [...]

Contact centers are losing much more money than they think from employee turnover. Common attempts to keep employees happy like potlucks, dress-up days, and other center-sponsored events are [...]

  Basically, Robotic Process Automation is ‘Process Automation’, Organizations have always looked for resources to progress their operational productivity. Assembly lines and packaging [...]

For all Entrepreneurs and business pioneers who create services and products that mainly aim to facilitate individuals life and make life easier, This blog is for you. Here you will find the [...]