Nowadays, organizations are investing a lot in having a cloud contact center, to powerfully engage with their customers through multiple channels. Unfortunately, some might still not be [...]
The main focus of any organization in the world is to make their customers satisfied, build new and create loyal ones. In order to do that enterprises started to shift to cloud solutions, which [...]
EUData is one of IST’s leading partners when it comes to providing omnichannel customer engagement solutions, whether integrated within your existing Cisco contact center, other vendors or [...]
An existing fact once stated as a prediction that it’s estimated that humans will still be required in 1 out of 3 customer service interactions in 2017 (Gartner), no doubt AI and CX are [...]
We are lucky with this prediction from Genesys, as not only we have what Mohamed Afifi (Managing Director – Middle East, Genesys) share with us his prediction on CX for the Middle East [...]
Every year, in December, at IST we make our prediction for the next year in the trends for the CX. This year we thought to do it differently. We’ve asked our technology partners on their [...]
تواجه صناعة الرعاية الصحية الآن الكثير من التحديات التي تؤثر على كل من الربحية وتجربة المرضى. أظهرت دراسة حديثة قام بها دانيال أن 84٪ من المرضى ينتبهون لمواعيدهم عندما يتم تذكيرهم ، ويتم تقليل [...]
تواجه صناعة الرعاية الصحية الآن الكثير من التحديات التي تؤثر على كل من الربحية وتجربة المرضى. أظهرت دراسة حديثة قام بها دانيال أن 84٪ من المرضى ينتبهون لمواعيدهم عندما يتم تذكيرهم ، ويتم تقليل [...]
For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]
For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]
