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Professional Services

IST’s expert team of engineers and developers can bring your CX demands to life

A world-class professional services and multi-technology vendor integration team

IST has been delivering world-class customer experience solutions to the Middle East since 2002. As we are Cisco ATP Certified and a Genesys Gold Partner, our team of experienced engineers can help you to bring your CX project to life

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With over 250 employees, IST has the largest workforce dedicated to Customer Experience

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IST has deployed CX solutions to over 150 organizations across the Middle East

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IST has been awarded 38 Industry Awards for service excellence and innovation by industry experts

Here are just some examples of our past work

Largest Contact Center

STC chose IST to create the largest Contact Center in the Middle East

First with Voice Biometrics

Delivered the first Voice Biometrics solution to the Middle East to Riyad Bank

First with Workload Management

First deployment of Genesys Enterprise Workload Management with Mobily in the Middle East

First SIP Truck on UCCX

First in the Middle East to implement SIP Truck on Cisco UCCX for FedEx

InstGenesys

Multi-Vendor Integration

IST’s team of experienced engineers and software developers has integrated numerous CX solutions, new and old. Legacy business systems are bought up-to-date by integrating with the latest CX solutions in the market today.

Below is a small sample of vendors we have worked with on various projects:

  • Cisco
  • Genesys
  • Avaya
  • Nuance
  • NovelVox
  • TeleOpti
  • Verint
  • Backbase
  • Entersekt
  • and many more…

2 dedicated R&D centers to rely on

Language and Speech Innovation Center

IST’s Language and Speech Innovation Centre (LSIC) was set up to create powerful, usable and accurate Arabic Speech and Language solutions that our customers wanted. Working with 35 leading Arabic linguists and feedback from our customers, the LSIC team is proud to announce two new products for 2017: Sentiment Analysis and Nūn – Arabic Voice Synthesis.

IST's Customer Experience Innovation Center

Today’s organizations are challenged by ever increasing customer demands. Customer expectations and ‘Brand Promises’ can take a company from zero to hero. IST’s Customer Experience Innovation Center (CXiC) was created to provide our clients with the tools to meet such brand promises. Our ethos of ‘customer first’ provides connectors that extends beyond the contact center, such as our Instagram, Social and Microsoft Unified Service Desk (USD) connectors that allows both customer facing and back office staff to deliver exceptional customer experience.