Traditional insurance companies will find it increasingly challenging to generate attractive returns unless they swiftly adopt digital technologies. And the data shows that those who adapt are much more likely to flourish.
Optimum CX today now means guiding customers through:
Using Alterian Customer Journey Orchestration
Insurance claims are considered one of the highest requested services by insurance company customers.
This really underscores the critical need for measuring, understanding, and re-assessing new ways of addressing evolving customer behaviors.
And this is where Alterian’s Customer Journey Orchestration comes in – allowing you to accelerate digital transformation within weeks.
It identifies key trends & patterns across your customer’s journey.
Using IWD Intelligent Workload Distribution (Task Routing)
Improving workforce efficiency across the claims management process is considered one of the top challenges for insurance companies.
But With Intelligent Workload Distribution, Insurance companies can
Using Nun Conversational IVR
Insurance businesses generally receive high daily volumes of queries, from both new prospects looking for the right policy and existing policyholders seeking ongoing assistance.
But with Nun Conversational IVR, insurers can provide a seamless customer service experience and significantly improve the CSAT scores.
Customers gain immediate answers to their questions anytime, anywhere without calling the customer care representatives.
Covers claim eligibility, policy details, expiration dates, renewal, and premium dues.
Easier to navigate for the customer
Embedded AI Automation within the IVR experience
Replace push buttons with voice commands for IVR interaction
Flattening the IVR Tree and making services more easily available
Allows customers to state their needs in their own words, and with their own Arabic accents, including complex queries
Designed with the help of experts in the Insurance industry to thoroughly cover a wide range of insurance services which helped us to design an Intents Catalog to enhance and ease the customer experience.
IST created this e-book to empower Insurers in the current economic climate to discover Digital Technologies that would help them manage a large number of claims without forcing employees to work on siloed work bins and multiple desktop views, causing operational issues. End disjointed claim submission journeys, causing customer churn. Eliminate DTMF push button technologies, causing poor customer experience.
Download the e-book to learn: