Cisco Finesse Connector For Microsoft USD
Access your Cisco Unified Contact Center (UCCE, UCCX & PCCE) within your Microsoft USD workspace
Empower Your Agents
Your agents who are familiar with Microsoft Dynamics CRM can now receive, transfer and dial out via your Cisco Finesse Unified Contact Center without switching applications. Very little additional training is required as the front-end user interface is the familiar Microsoft Unified Service Desk.
The connector supports single sign-on with your agent’s Microsoft Unified Service Desk account, leading to quick adoption and roll out.
You can now empower your CRM team to engage with customers directly without the need for additional contact center training, whilst being CRM experts within your organisation which leads to better customer experience.