Hive: Customer Feedback Manager (CFM)
Fully integrated omnichannel customer feedback manager
Hive: Hear, Interpret, View and Engage
Hive CFM is a fully integrated enterprise omnichannel customer feedback solution that makes it easy for your organization to gather important actionable insights from your customers.
Hive CFM works across all channels, including but not limited to, web chat, email engagement, social engagement, native in-app, and contact centers. Coming with ready-made connectors for both Cisco and Genesys contact centers.
Designed for business users, with a simple to use interface that empowers users to achieve optimum results with minimal effort.
Discover Hive CFM
Hear, Interpret, View & Engage
Hive CFM gathers feedback from customers by two methods.
- Post-interaction survey, engage with the right customer, right questions at the right time, across all communication channels through Hive CFM’s precise auto-targeting and segmentation engine.
- Manually-targeted survey, manually upload a targeted contact list. Add intelligence to your list by using our tagging and sorting features.
Hive CFM comes with a graphical drag and drop survey builder to create your own surveys from scratch. As well as a variety of question & survey templates such as NPS, C-SAT, CES and many more that enables your organization to swiftly launch surveys.
Empower your users to make informed decisions and see the greater picture.
Instant retention for at-risk customers.
Deliver better CX with close the loop feature.
Omni 360 view of customer journey.
Easy to use user interface.
Feed dynamic content into published surveys.
Automated reports and alerts.