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Nūn Banking and Finance

Speak with Nūn ن. Natural Sounding Intelligent Voice.

Nūn ن Text to Speech for Banking and Finance

Nūn ن transforms calls into human-like conversations, allowing you to better interact with your customers. Nūn Banking can improve existing bank services and creates opportunities for new ones. Our experience with top banks in the Middle East allows us to better understand customer interaction preferences with your contact center.

Nun’s TTS engine allows banks to interact with their customers in a more natural way. The solution’s ability to read out dynamic data, such as names of individuals, accounts and places, allows IVRs to have more intelligent menus, giving customers a more meaningful and useful experience with the bank.

Service Improvement

Transfer Payments

Customers can pre-define a list of favorites that allows them to transfer money into these accounts by name of individual or entity rather than by inputting 9-16 digit account numbers. This makes transactions simpler and more enjoyable for the customer. It also ensures that money has been safely deposited in the intended accounts.

Statement Requests

Whether statements are requested to be delivered by post mail or email, customers can confirm the addresses of where they want their statement sent. This bridges any gaps between your bank and the customer, ensuring that documents are received at the right place in the right time. By confirming customer addresses at this point, you can avoid the costs of having to reprocess customer requests due to lost or mishandled documents.

Last 5 Transactions

Customers will easily be able to understand when and where their money was spent by hearing the names of the places transactions occurred.

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Nūn Solution Benefits

Improve Customer Experience

Adding meaning and value to the conversation, by reading out names of objects, places and individuals makes the conversation easier for the customer to understand. This also makes the conversation more natural and customers are able to carry out their needs more efficiently, as opposed to dealing with static IVR voices that lack intelligence and the ability to read out dynamic data.

Shorter Call Durations

Call durations can be reduced by up to 50 percent, allowing customers to obtain the same amount of information but in half the time. As a result more calls can be handled during the same amount of time, therefore increasing operational efficiency and decreasing costs.

Minimize Risk

Dependency on voice over artists will be eliminated. With Nūn there will be no need to hire and retain Voice Talent anymore.

Faster Time to Market

Recording speech with voice talent usually takes 1-2 weeks. However, by immediately synthesizing text into speech, products and/or services can be delivered over the IVR in a shorter time.

Accomodate Disabilities

Many of these notification services are available via SMS. However, with outbound voice calls you can cater to your visually disabled customers as well as illiterate individuals.

Key Benefits

Designed for IVR

The solution is specifically designed for common IVR phrases. This means that IVR phrases and words can be read out flawlessly.

Accurate Arabic TTS

Accurate Arabic TTS will turn IVR dialog into more natural and engaging conversations. By pronouncing words and names correctly and naturally, Will allow the IVR to sound more human allowing for more meaningful and informative conversations.

Personalization

Everybody loves hearing their own names. Addressing someone by name creates a trigger in that person’s brain that says “I'm being spoken to on an individual level”. With Personalized conversations, customers can be greeted by name. This will allow organizations to communicate with their customers on a human level; by creating a more intimate bond with their customers. ​

Service Creation

By automating customer’s dynamic data, opportunities will be created to offer new services over the IVR, that otherwise would have been carried out by expensive agents. This will not only reduce the need for agent resources but will also allow agents to focus on more complex or higher priority tasks. Nun can allow you to create the following services:

Personalized Salary Updates

Reduce incoming calls by proactively calling your customer once their salary has been received. This is an automated and personalized service, that will greet your customer by name and highlight the name of the organization that deposited that salary. These calls can be scheduled during off-peak hours, given that the nature of these services usually creates high traffic. For this reason, you will be exhausting less IVR resources.

Ready Now

Ready now is an automated address confirmation service that notifies your customers once anything they’ve requested from their bank is complete. E.g. Cheque Books, digipasses, cards and documents. This way they can choose whether to pick it up or confirm the address where it will be delivered.  Customers no longer have to call their bank several times inquiring about their requests. This way customers are more likely to receive things securely and efficiently.

Personalized Automated Collection

Collection services can initially be automated, allowing collection agents to focus on more problematic cases. Collection calls can be automatically made and personalized to each individual customer, reducing customer support expenses associated with Credit Card, Loan and Mortgage collection. In turn, this can significantly reduce bad debt and collection lead times.

Personalized Greeting

Everybody loves hearing his or her own name. Addressing someone by name creates a trigger in that person’s brain that says, “I’m being spoken to on an individual level”. With Personalized conversations, customers can be greeted by name.

KYC Campaigns

This is an automated outbound service that aims to update and/or confirm customer data and personal information. This service ensures that all customer records are up-to-date in a simple and cost effective manner.

Real Time Services

Share any bank updates, currency exchange information or news with customers in real time. This opens up a channel where up to the minute information can reach customers instantaneously.