OmniCloud Powered By Genesys
The Digital Customer Engagement Solution In The Cloud
Email, Social and Web Engagement
IST OmniCloud Powered by Genesys is a cloud based digital customer experience platform, that empowers you with pro-active connected Social, Web and Email Engagement.
It connects your organization’s digital channels together in ONE Agent Desktop, using ONE reporting engine, with ONE unified view of the customer interactions and utilizing ONE routing engine to allow powerful, effective management of all your digital customer interactions.
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Ultimate Flexibility and Scalability
OmniCloud and Sentiment Analysis
OmniCloud can be integrated with IST’s own Sentiment Analysis cloud solution which offers businesses the chance to listen in on their customers’ conversations across all digital social media platforms. It can automatically decipher whether customers comments are positive, negative or neutral and route these interactions intelligently, based on priority to the right agent at the time.
Improving your customer experience requires measurement. With Insights, knowing what works and what doesn’t is vital so you can react and take action when required. You can view end to end customer interactions to identify bottlenecks and your organization can create customized dashboards, with drill down capabilities to manage your KPIs.