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  Rather than evaluating a small proportion of agent calls, Verint Automated Quality Management enables you to review every call while taking the burden away from Supervisors and QA teams. [...]

Many organizations struggle with managing and improving employee performance in the areas of their enterprise that engage with customers. With a large number of systems and data in their contact [...]

During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization. Lots of questions are asked by CEOs and Workforce Managers about numbers and [...]

The most important qualities of a speech synthesis system are naturalness and intelligibility. Naturalness describes how closely the output sounds like human speech, while intelligibility is the [...]

Eliminate all your customers’ frustration by interacting with all your customer’s interactions on all channels from one unified agent desktop in a timely manner, and view their historical [...]

In the past few years, it has become clear that financial regulators are upping their game in battling market abuse. In putting together a strategy to encompass all the different regulatory [...]

Any business that wants to process credit card data needs to comply with the payment card industry data security standard. To help ensure data privacy and avoid capturing credit cards and other [...]

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

  Any element that slows down the customer journey — is bad for business, and removing it can easily make any customer experience better. Conversational Chatbots are an easy way for [...]