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Archives

Author Archive for: "nourhanghareeb"
 How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 
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By Nourhan Ghareeb
In Uncategorized
Posted August 21, 2022

How to Use Customer Journey Orchestration Platform for Customer Experience Optimization 

  In today’s world, marketers and digital transformation professionals know the importance of a holistic view of the customer and their interactions with their organization. Most organizations [...]

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 The Role Of Conversational IVR In The Banking Industry
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By Nourhan Ghareeb
In Uncategorized
Posted July 26, 2022

The Role Of Conversational IVR In The Banking Industry

 The customer experience is paramount in the banking industry. If customers aren’t satisfied with their interactions, they will switch banks—which could cost a company lots of money. One way to [...]

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 Women in The Tech Industry 2022
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By Nourhan Ghareeb
In Uncategorized
Posted March 20, 2022

Women in The Tech Industry 2022

  As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for generations, and those who fought to [...]

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 Reveal Essential Customer Insights with Speech Analytics
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By Nourhan Ghareeb
In Uncategorized
Posted February 27, 2022

Reveal Essential Customer Insights with Speech Analytics

Reveal essential customer insights with Speech Analytics Your competitive advantage often depends on anticipating and addressing market needs faster than the competition. There are few things [...]

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 How to Avoid Common Call Centre Compliance Missteps
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By Nourhan Ghareeb
In PureCloud, Uncategorized
Posted February 27, 2022

How to Avoid Common Call Centre Compliance Missteps

Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult task. The vendors you choose to work with have a big [...]

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 Top Strategic Contact Center Technology Trends for 2022
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By Nourhan Ghareeb
In Uncategorized
Posted February 14, 2022

Top Strategic Contact Center Technology Trends for 2022

Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises a number of strategic contact center trends that will enable CEOs to deliver growth, [...]

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 Join The Multicloud Revolution with Genesys – Multicloud CX
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By Nourhan Ghareeb
In Uncategorized
Posted January 24, 2022

Join The Multicloud Revolution with Genesys – Multicloud CX

Join The Multicloud Revolution with Genesys; Your business is unique. You have different objectives, strategies, tech requirements, and geographic needs. And you must meet specific security and [...]

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 Genesys DX 2021
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By Nourhan Ghareeb
In
Posted December 27, 2021

Genesys DX 2021

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 Top 5 AI-Powered Technologies Driving Contact Centers into The Future
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By Nourhan Ghareeb
In Uncategorized
Posted December 9, 2021

Top 5 AI-Powered Technologies Driving Contact Centers into The Future

In our recent webinar with the CX Guru, Khaled Ramadan – Powered by Verint, We asked Ramadan about his thoughts on the role of AI in the contact centers? Here are some of his interesting [...]

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 Achieving Agility in the work environment supported by highly recommended technologies
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By Nourhan Ghareeb
In Uncategorized
Posted November 18, 2021

Achieving Agility in the work environment supported by highly recommended technologies

Achieving Agility in The Work Environment Supported by Highly Recommended Technologies   Remote work has immensely increased in popularity over the last several years. However, it was once [...]

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  • The Role Of Conversational IVR In The Banking Industry
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