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Women in The Tech Industry 2022   As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for [...]

Reveal essential customer insights with Speech Analytics Your competitive advantage often depends on anticipating and addressing market needs faster than the competition. There are few things [...]

How to Avoid Common Call Centre Compliance Missteps Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult [...]

Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises a number of strategic contact center trends that will enable CEOs to deliver growth, [...]

Join The Multicloud Revolution with Genesys; Your business is unique. You have different objectives, strategies, tech requirements, and geographic needs. And you must meet specific security and [...]

In our recent webinar with the CX Guru, Khaled Ramadan – Powered by Verint, We asked Ramadan about his thoughts on the role of AI in the contact centers? Here are some of his interesting [...]

Achieving Agility in The Work Environment Supported by Highly Recommended Technologies   Remote work has immensely increased in popularity over the last several years. However, it was once [...]