Choosing the right contact center solution can be challenging in this day and age. When selecting your contact center solution you may be faced with the dilemma of cloud vs. on premise. The important thing to consider is that while the benefits of the cloud are never-ending and the clear cost savings are attractive, one-size does not fit all. Depending on the size of your organization, your customer needs, infrastructure and your technology budgets one option will seem a lot more reasonable than the other.
The cloud offers organizations flexibility, scalability and easy set-up while, on-premises solutions offer more control and eradicates the idea of you having to rely on you do not internet connectivity or any other external factor that can prevent you from accessing your systems. Choosing the right solution can be tricky, if you need support or more information to help you make a more informed decision contact IST.
IST works with the top contact center vendors providing both on-premise and cloud solutions. PureCloud by Genesys is an all-in-one cloud contact center solution that is feature rich, easily customizable and can be deployed at lightening-fast speed. As for on-premise solutions, IST has partnered with the leading providers in the Customer Engagement space and offers solutions based on Cisco Contact Centers and Genesys Contact Centers,where IST has implemented contact centers in the leading banks and telecoms in the Middle East.
Still Need Help Making a Decision? we are here to help you choose the right solution for your business needs.
Source: IST Blogs