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There are many challenges when choosing and assessing a reliable Technology Partner to design and build your contact center to manage your Customer Experience.
Organizations look for:
A local partner with local knowledge of the marketA partner of vast experience & expertise and a vision for CX for the next 5 yearsA partner skilled with Genesys solutionsA partner that is innovative and not afraid to challenge conventionsA partner who understands the challenges faced with your industry vertical
Unifying your Customer Experience with IST in partnership with Genesys PureCloud will provide your organization with an all-in-one Cloud Contact Center. PureCloud is your gateway to an engaging customer journey across all your customer touch points. Empower your CX agents with the right tools to differentiate your organization from the competition.
Below are the 10 reasons why IST is your perfect PureCloud Partner:
1. Proven Track Record
IST is the largest Customer Experience focused Systems Integrator in the Middle East. Established in 2002, IST now boasts the largest CX Workforce spread across key locations across the GCC and Turkey.
2. Trusted by Over 100 Organizations
IST has deployed over 100 CX solutions across a multitude of industry verticals including Telecoms, Banking & Finance, Health, Education, Government, Retail, Transport and Energy. We are proud to support all telecom operators in Saudi Arabia and Bahrain and 60% of the banks in Saudi Arabia.
3. Genesys Recognition
Over the years, IST has delivered many successful projects, many of which have attracted industry recognition for outstanding achievement.
2014 Genesys Best Value Added Reseller2015 Genesys Most Innovative Systems Integrator2016 Genesys Best New Logo2016 Genesys Best Customer NPS for Turkey2017 Genesys Middle East Partner of the Year2017 Genesys Most Innovative Systems Integrator2017 Genesys #1 Gold Partner for the Middle East2017 Genesys PureEngage Rising Star Award for the Middle East
4. Customers Awards
In recognition of exceptional customer project delivery:
2016 Genesys Mobily Customer Innovation Awards: CX Pioneer2017 Genesys STC Best use of Technology in Telecom2017 Genesys SABIC Best Back Office Optimization2017 Genesys Dubai Islamic Bank Best use of Technology in Finance2017 Genesys Careem Best Regional Rollout of CX Platform2017 Genesys STC Best Digital Channels Experience2017 Genesys STC Customer Innovation Award: CX Pioneer
5. Experts in Digital Transformation
IST has helped numerous organizations to Digitize their Customer Experience to improve efficiency and effectiveness over the last 15 years. IST can help & advise and support your Digital Transformation strategy.
6. WFM Consultations
Technology is only half the story. Your customer facing agent team needs to be optimized to remove wastage whilst providing an exceptional CX. IST is well versed in resource forecasting, managing work hours, skills distribution and scheduling for seasonal demand. We ensure your CX Center has the right people, with the right skills at the right time.
7. Industry Focus
IST has dedicated CX consultants for your industry vertical. We understand your business needs and the market you operate in. We know which solutions work best and how these will help your CX Strategy.
8. More than a system integrator
IST believes our solutions are not just sales and numbers. IST has three core values.
Operational efficiency, which is about reducing a company’s costs by working smarter;Customer acquisition, which is about growing your business;Customer retention, which is about selling more to existing customers
9. Local Support Teams
IST’s multiple offices locations and understanding of local culture across the Middle East means whenever support or troubleshooting is required, IST can deploy one of our specialized teams quickly to your location.
10. R&D at IST
Innovation is built into IST. Our core value is to question the convention and ask how it can be done better. With 2 dedicated R&D teams constantly innovating new ideas to support the Middle Eastern Customer, our customers will benefit from leading edge CX solutions.
For a demonstration or speak to us to learn more, please contact us via
About IST
is an award-winning Customer Experience Systems Integrator dedicated to delivering powerful and innovative Customer Experience solutions within the Middle East and Turkey. Established in 2002, IST has rapidly grown to be the market leader and has earned the reputation for service quality, innovation and prompt project delivery. IST’s Expertise lies with integrating technology from industry leaders and is proud to be both Cisco ATP for Contact Center and a Genesys Gold Partner.

Source: IST Blogs

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